A few years ago, I began to notice our clients using a phrase when talking about our customer service training. They would debate the various solutions to a customer situation and ask themselves, “Well, what’s the red carpet way?” Then they had their answer. Or they’d email me and excitedly write, “We did it the
When was the last time you told your co-worker they were doing a good job? Often when we think about employee appreciation, we talk about it in terms of manager to direct report. However, peer-to-peer recognition can also help people stay motivated and focused on common goals. The good news is…. Peer-to-Peer recognition isn’t difficult.
Customer Service Tips and More. Hey everyone, want more customer service tips? Then let’s connect! At Red-Carpet Learning Systems, Inc. we are all over social media and have dedicated ourselves to consistently posting on our channels. We’d love for you to join us there. Here’s what you can expect from each of our channels. FACEBOOK: On
In my last post about internal customer service the focus was on managers. In this post we’ll focus on delivering better customer service, co-worker to co-worker. The best workplaces are filled with people who support each other towards the achievement of common goals. “If you’re not serving the customer, your job is to serve someone
When it comes to employee training, how you set the stage can make it or break it! In the last post we talked about the importance of pre-session preparation and discussed tips on how setting up early can offset some possible glitches: Click this link for an in-depth look at how and why this is important.
We are planning to host some events in Asheville, North Carolina, beginning with our Red Carpet Customer Service Train-the-Trainer program this April! So, I thought it might be a great idea to introduce you to our neck of the woods. Red-Carpet Learning Systems, Inc. is based out of Asheville, which is a vibrant, creative city
We all know it’s important to roll out the red carpet for our customers, but what about our employees and co-workers? Delivering great internal customer service is critical if you want to ensure the long term success of your efforts to improve the client experience. Remember… Your customer service is only as good as your
It’s no secret that companies whose people provide consistently exceptional customer service have the competitive advantage. Customers have louder voices and more choices than ever before and it’s easy for an upset person to rant online and/or simply take their business elsewhere. The problem is how to you get your employees excited about rolling out the
When engaging your team to deliver consistently excellent red carpet customer service, it takes more than a program. It takes real organizational change. Which is why it’s no surprise that our clients are always asking, “how do we sustain the change?” You know the drill. Every year you look for a new “program” to focus
In my never-ending quest to grow my expertise in customer experience, leadership, employee engagement and change management, I’ve committed to reading one business book a month inclusive of those topics. When you invest in your own professional development, whether it be an investment of time or money, you expose yourself to new perspectives, improve your understanding, regenerate