Imagine a workplace with a strong service culture. A place where people work together, engaged and enthusiastic about creating an amazing experience for your customers! Where the entire team understands that the customer matters, their work matters and they matter. A place where the red carpet was rolled out for every customer & guest, by every staff person, at every touch point, every single time.
A place where your staff turns into a virtual sales team because they are making people feel welcome and wanted!
A place where prospects turn into customers, and customers turn into raving fans – and bring in new customers!
Or perhaps, instead, you’re faced with one or more of the following:
- * Departments that work in silos without a clear vision of a unified customer experience.
- * Hourly team members who’ve never received red carpet service, and don’t know how to give it.
- * A lack of an intentional service culture – which means your culture happens to you, instead of because of you.
Energized Team = Exceptional Customer Experience
If you are a meeting professional looking for your next keynote speaker, Donna’s experience as an actress sets the stage for her hilarious, motivating and theatrical style! Want to get your team moving? Donna will reawaken your team’s drive to be the very best! Thrilled customers begin with a workforce that is motivated, enthusiastic, and dedicated to delivering ‘Wow!’ moments every single day. With heart and humor, Donna will show you how to create a culture of celebration, accountability, and red carpet customer service.
Resources to Empower Your Team
Start with Donna’s books on the topic, including her latest, 501 Ways to Roll Out the Red Carpet for Your Customers. Overwhelmed by all the (mis)information on the internet about customer service? Your time is valuable and that’s why we’ve put all our best resources into one place for you. Enjoy your free resources – and your new free time!
Results. Results. Results!
Your team is inspired and informed and now it’s time to apply all that great new energy and knowledge – but how? Our books, trainings, and downloadable resources are just the beginning. We have a step-by-step process for engaging your people to deliver red carpet customer service. Our red-carpet programs are just what you need to create or regenerate your service culture. Every team deserves Red Carpet Results!
DONNA’S NEW BOOK
Donna brings her considerable expertise (and storytelling skills!) to the page in this power-packed book chockfull of proven action ideas to help you to deliver one-of-a-kind experiences to your customers. Don't reinvent the customer-service wheel - just roll out the red carpet!