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Reimagine Customer Service Training and your Organizational Culture!
It’s a brand new world, and we’re red-carpet ready to guide you through the changes in terms of organizational culture, employee engagement, and customer service. Throughout 2021, on the first Thursday of every month, Donna will lead in-depth, live virtual training programs on a variety of topics to help you Reimagine Your Red Carpet Employee and Customer Experience! Each program includes:
- Interactive engagement, excellent content
- A Participant Workbook
- Suggested Follow-Up Activities
PLUS, by becoming one of our customers/attendees you’ll be invited to our monthly FAQ’s with Donna, where she’ll answer any questions you have about creating a culture of happy people who deliver red carpet customer service. Each course is 5-hours long, including breaks. Trust that Donna will make it fun, engaging, and interactive. The time will fly.
What does it cost?
Admission to each session is $57.00 per person! This is a no-brainer! You can also SAVE $79.00 by purchasing ALL eight sessions for $377.00 per person. Can’t make one of the sessions? Of course, they’ll be recorded and you’ll have access later.
What are the programs?
Here’s the schedule of events with a brief description of each program. Each program will be delivered on the first Thursday of every month from February – October 2021 (skipping July) from 11:30 am – 4:30 pm Eastern Time. We’re going to Reimagine the Red Carpet Employee and Customer Experience!
Thursday, February 4, 2021 – Reimagine Your New Hire Orientation & Onboarding
Thursday, March 4, 2021 – Reimagine the Virtual Red Carpet Tour & Visit Experience
Thursday, April 1, 2021 – Reimagine Your Remote Workforce Experience
Thursday, May 6, 2021 – Reimagine the Virtual Red Carpet Patient Experience
Thursday, June 3, 2021 – Reimagine the Red Carpet Telephone Experience
No Class in July
Thursday, August 5, 2021 – Reimagine Workplace Communication
Thursday, September 2, 2021 – Reimagine a Culture of Kindness and Respect
Thursday, October 7, 2021 – Reimagine Your Internal Customer Service with Employees First!
Who is Donna?
Briefly, Donna is the Founder & CEO of Red-Carpet Learning Worldwide and the author of 501 Ways to Roll Out the Red Carpet for Your Customers as well as The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service.
She’s also the author of the forthcoming book, Employees First! Inspire, Engage, and Focus on the Heart of Your Organization, published by Career Press and scheduled for release in March 2022. Donna has spent over 2 decades helping leaders create cultures of happy employees who deliver red carpet customer service and her customer service training programs are being delivered all over the United States as well as in parts of South Africa and Australia. Donna is known for her high-energy, interactive, and fun speaking style and this remains true even in a virtual format! Learn more about Donna here.
We rolled out the Red Carpet Customer Service Training with our teams at Planet Fitness in Cape Town, South Africa. It was a huge hit! …It’s the simple things that have the most impact. – Natasha Pearson
Of course, training alone does not create a sustainable culture of service, and we don’t want to be anyone’s flavor of the month.