As we begin to move into a brighter future, it’s a good idea to take a moment and engage your employees. You’ve all been through the wringer together and are coming out the other side. For many of you, I know this means great loss. In some cases, you’ve lost people you serve,
Is it Time to Re-Imagine some of your team or customer experiences? We can work together virtually on almost anything related to your culture and customer service. For instance, right now I’m working with two companies to improve their orientation and onboarding for new employees. In fact, doing it virtually saves you money! So, reach
Customer Spotlight: Homewood Retirement Centers
Congratulations to Jodi Irvin, Melissa Hadley and the team at Homewood Retirement Centers for a very successful kick-off of the Red Carpet Treat Your Customers Like STARS training program! Jodi and Melissa attended our 2019 Red Carpet Culture Conference AND the Train-the-Trainer program, and are participants in our Do-It-Yourself-With-Help Beta Test. They’ve been working
Book Review for 501 Ways to Roll Out the Red Carpet for Your Customers
What a lovely surprise to see Adam Toporek’s recent review of Donna’s book, 501 Ways to Roll Out the Red Carpet for Your Customers. Adam is the author of another wonderful book, Be Your Customers Hero! Watch Adam’s Review here!
Make A Connection First, Then Do the Task
Several years ago, I got into a car accident. I came out physically unscathed but, unfortunately, the other driver was injured. (She’s okay now) When I called my insurance company, I was very emotional and extremely concerned about the other driver. I wanted to tell my story and ask questions to make sure the other
Professional Development and Employee Retention
According to the 2019 Retention Report of the Work Institute, 3 out of 4 employees who left their jobs COULD have been retained by their employers. According to this report, the #1 reason employees left their jobs was for career development. This is something I’ve long suspected. If we offer people the chance to grow
Our Red-Carpet Customer Service Train-the-Trainer September, 2019 Event
Congratulations to our new class of Red-Carpet Customer Service Train-the-Trainer Ambassadors. What a group we had! These fantastic ambassadors of #theRedCarpetWay are excited and ready to go back to their companies and roll out the Treat Your Customers Like STARS program for the rest of their team. We spent 3-full days together and by the
Innovative Ideas in Customer Service from the Netherlands
Last week our Countess of Curriculum posted an article to our Facebook Page and it has received more shares and likes than anything in a long time! So, I had to also share it here to the blog. What an innovative idea by a supermarket in the Netherlands. Knowing that loneliness is prevalent among seniors
Is Your Customer Service WOW-Worthy?
If you’ve heard me speak or read 501 Ways to Roll Out the Red Carpet for Your Customers, you know I’m a big fan of Ruby Receptionists and their culture. They deliver an exceptional experience related to their process, their extreme warmth, and hospitality, and top it off with unexpected surprise and delights! From regular
5 Best Practices for Keeping Your Culture Alive
Rolling out an effort to improve employee engagement and customer experience? It’s not a one-and-done training program. Training is one piece of the puzzle. Another piece relates to how leadership communicates service expectations and keeps the customer service training alive for the team. Here are 5 best practices we share with our customers for keeping
