Are you a pet-friendly company? This weekend my husband and I embarked on one of our favorite annual activities which is to visit the apple orchards in Hendersonville, North Carolina each October. We pile our dogs, Moxie and Tonks, into the car, and take the beautiful drive on 74 through mountain passes and by babbling
Add the WOW to Your Work!
WOW! Recently I spoke for the National Concierge Association. Talk about pressure! What could I possibly share that concierge’s don’t already know about delivering amazing guest/customer experiences? Before I got on the plane, I even Googled “what do concierge’s need to know about customer service,” and all I could find were articles on “what concierges
Customer Service Tips Compiled
Each week, in our newsletter, we offer quick tips to help you enhance your customer’s experience. (Sometimes that means your internal customers as well!) Every once in a while we’ll compile the tips here on the blog in case you missed any of them. You can view the first compilation by clicking here, and enjoy
Shorten Your Sales Cycle with Service Excellence
There is a definite link between Service and Sales, and when you roll out the red carpet for your prospects, you can stand out from the competition and shorten your sales cycle. So many of our customers give tours to their prospective customers including those in senior living, schools, country clubs, hotels, fitness clubs, and
Compiled Tips of the Week
We’ve been doing our ‘Tip of the Week’ feature for a few months now, and we thought it would be helpful to compile our tips into one post. So if you missed a tip, no fear! We’ve got all the goodness for you in one place. Keep the Gratitude Going! During the week of Thanksgiving,
5 Unique Ways to Show Customers You Care
It’s Valentine’s week, and all this talk of love has got us thinking about unique ways you can show customers that you care about them. 1. Thoughtful Attention to Detail Sometimes showing you care is as simple as paying attention to the details. While at Trader Joe’s, our founder, Donna Cutting, was impressed that the
Style of Service and Flexibility – What you can learn about customer service from the food and beverage industry.
We have many subscribers who offer food service, in some part of their business. That’s why we thought it would be a great idea to interview David Mendes, our Maestro of Imagination and Organization – and resident food service specialist. David and Donna worked with a country club in Kentucky to take their dining room
Are you anybody? Assume that everyone is your best customer!
What not-so-recognizable actor at a movie premiere or member of a celebrity’s entourage hasn’t heard those dreaded words: “Are you anybody?” Ethan, an assistant to a very famous, Academy Award-winning movie star (who asked to remain anonymous) told me about the experiences he has had with some of the personnel in the shops on Rodeo
Wow Your Customers by Paying Attention
Like most people, I get my taxes done once a year – and every year I dread it! But, I don’t dread seeing my accountant. She is a lovely woman, who is great with numbers and makes my life a lot easier. She also wows me every. single. year. How? She pays attention. She remembers
Happy Customer Service Week!
Happy Customer Service Week! That’s right. The US Congress deemed the first week in October International Customer Service Week, a time to celebrate service excellence and the people who serve customers each and every day! It’s sponsored by the Customer Service Group. Of course, at Red Carpet Learning Systems we think every week is customer
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