As a professional speaker and author who focuses on, among other topics, customer service, you can imagine I get my share of stories. People LOVE to tell me about the BAD customer service they’ve received. In fact, when we (my team and I) train on the topic, we have an exercise that gets people sharing
Saying Thank You Even When You Don’t Have To
For various uninteresting reasons, my husband and I had to file for an extension on our taxes this year – something we will try to avoid in the future because it just prolongs my misery. (Can you tell I’m more of a words person?) We finally filed our taxes this week, and to celebrate we
Compassionate Customer Service at a Pilot Travel Center
I recently went on a quick road trip to Charleston, SC to visit a friend who I hadn’t seen in 8 years. The drive was quick on the way down because I was so excited to see my friend, and also to visit the Gibbes Museum (I’m an art museum geek). The drive on the
Above and Beyond Customer Service Experiences
By Chris Perillo I often think about what companies can do to give above and beyond customer service to their clients and customers, and I was recently delighted to experience it for myself – with my grandson! This year (and in the years following) we have decided that in lieu of presents we will gift
Above and Beyond Customer Service Story
This above and beyond customer service story was originally published in The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service. Jackie Anderson shares the story of the above and beyond customer service she received at her local Publix Super Market. “It was Christmastime in 1999 in Florida, and I had several family members visiting
One Happy Customer
It doesn’t take a lot to create a happy customer. Sometimes, it’s just about doing the right thing. My beloved father, Philip Bouchard, passed away in May 2012. He was loving, fun, funny and passionate about his family. My sister and I were blessed to call him Dad. One of the things I learned from
Customer Service Stories: A Seamless Experience
At Red-Carpet Learning Systems we like to celebrate and share excellent customer service stories! When anyone on our team experiences exceptional customer service, you’ll find us posting those stories here and sharing them on social media. I experienced one of those customer service stories recently and it was delivered by an Uber driver named (are you
