This above and beyond customer service story was originally published in The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service. Jackie Anderson shares the story of the above and beyond customer service she received at her local Publix Super Market. “It was Christmastime in 1999 in Florida, and I had several family members visiting
Customer Service Stories: A Seamless Experience
At Red-Carpet Learning Systems we like to celebrate and share excellent customer service stories! When anyone on our team experiences exceptional customer service, you’ll find us posting those stories here and sharing them on social media. I experienced one of those customer service stories recently and it was delivered by an Uber driver named (are you
The Difference Between Those who WOW and Those Who Don’t!
Recently I had the pleasure of speaking for Mather LifeWays Splendido – a Retirement Community in Tucson, Arizona. The leaders of Mather LifeWays (which also has locations in the Chicago area) read my book The Celebrity Experience when it first came out in 2008. January of 2013 was the first time I spoke for their
