It’s #WeLoveOurCustomersWeek at Red Carpet Learning Systems! This slideshow showcases just a few of the people and organizations we help to create customer service success stories!
Leadership Tips: 3 Tips to Overcome Workplace Silo Syndrome
In a workplace, teams become silos when they isolate themselves from other departments, refuse to share information, and won’t work together toward a common goal. So what’s a leader to do? Here are 3 Tips to Overcome Workplace Silo Syndrome! Create Intentional Events to Help Cross-Functional Teams Get to Know Each Other One of the
How to get your Temporary Staff Members to Care about Customer Service
What do you do when your staff members just don’t care about customer service? We’ve been working with a few country clubs lately, and this question has come up multiple times. These country clubs hire a lot of temporary employees who work for a summer, the holidays, etc. They want to inspire all of their staff to
Compassion in Customer Service
What if we lead with compassion in customer service? Six years ago, on May 23rd, my Dad passed away from lung cancer. The five months prior were a whirlwind of chemo and radiation treatments, emergency visits to the hospital, and a short stay in a skilled nursing community. There were many wonderful loving people that
Customer Service Tip: Happier Than 10 Seconds Ago
A quick and easy Customer Service Tip is to focus on making each person you serve happier than they were 10 seconds ago. This concept came up in a training course I led in Michigan a couple of years ago. During the training, each participant generated their own customer service tip and one of them
