Working from home? Perhaps you’ve always imagined what it would be like, and now you have the opportunity. Maybe it’s everything you’ve always hoped it would be! More than likely, though, you’re finding that it comes with challenges. While my office is now outside the home, I’ve had a home office for 20 years
Customer Spotlight: Homewood Retirement Centers
Congratulations to Jodi Irvin, Melissa Hadley and the team at Homewood Retirement Centers for a very successful kick-off of the Red Carpet Treat Your Customers Like STARS training program! Jodi and Melissa attended our 2019 Red Carpet Culture Conference AND the Train-the-Trainer program, and are participants in our Do-It-Yourself-With-Help Beta Test. They’ve been working
Book Review for 501 Ways to Roll Out the Red Carpet for Your Customers
What a lovely surprise to see Adam Toporek’s recent review of Donna’s book, 501 Ways to Roll Out the Red Carpet for Your Customers. Adam is the author of another wonderful book, Be Your Customers Hero! Watch Adam’s Review here!
Your Employee OnBoarding Experience Needs 3 Elements
The Employee Onboarding Experience you provide your new hires sets the stage for their success – or lack of success – in your organization. The way you bring on new people impacts employee retention, engagement, and ultimately, your customer experience. Let’s start with a definition. The Employee Onboarding Experience is the process through which a
Make A Connection First, Then Do the Task
Several years ago, I got into a car accident. I came out physically unscathed but, unfortunately, the other driver was injured. (She’s okay now) When I called my insurance company, I was very emotional and extremely concerned about the other driver. I wanted to tell my story and ask questions to make sure the other
Professional Development and Employee Retention
According to the 2019 Retention Report of the Work Institute, 3 out of 4 employees who left their jobs COULD have been retained by their employers. According to this report, the #1 reason employees left their jobs was for career development. This is something I’ve long suspected. If we offer people the chance to grow
5 Ways to Be a Pet-Friendly Company
Are you a pet-friendly company? This weekend my husband and I embarked on one of our favorite annual activities which is to visit the apple orchards in Hendersonville, North Carolina each October. We pile our dogs, Moxie and Tonks, into the car, and take the beautiful drive on 74 through mountain passes and by babbling
There’s Freedom In Letting Go
Image by S. Herman and F. Richter I’ve been thinking a lot about the freedom in letting go. Of things. Of attitudes. Even, in some cases, of people. If you’ve been reading the Red Carpet Way, you may know that my husband and I are planning to take Red-Carpet Learning Systems, Inc. on the road
Our Red-Carpet Customer Service Train-the-Trainer September, 2019 Event
Congratulations to our new class of Red-Carpet Customer Service Train-the-Trainer Ambassadors. What a group we had! These fantastic ambassadors of #theRedCarpetWay are excited and ready to go back to their companies and roll out the Treat Your Customers Like STARS program for the rest of their team. We spent 3-full days together and by the
Someday Starts Today
SOMEDAY begins TODAY! (Thanks to Sam Horn for her inspiring book Someday is NOT a Day of the Week.) Jim and I love a good road trip. We married in November of 1997 and our honeymoon was a 3-week drive from Florida to the Southwest. We ate beignets in New Orleans, steak in Texas, tacos in Arizona,
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