Our team is so tired and beaten down. We’ve lost some connection due to a partial virtual workforce, and we’re struggling to get morale up again. What do we do? This is one example of a comment I’ve heard from several customers over the past few weeks. While some of you have expressed that
Workplace communication, or lack thereof, is the cause of most, if not all, problems your team faces. If we know this, why is it so difficult to get it right? Well, for one thing, the term “workplace communication” encompasses a lot. It means so many different things and involves the interpretation of so many
As we begin to move into a brighter future, it’s a good idea to take a moment and engage your employees. You’ve all been through the wringer together and are coming out the other side. For many of you, I know this means great loss. In some cases, you’ve lost people you serve,
A while back, I was going through a pretty challenging time. The details aren’t important, but let’s say I didn’t jump out of bed every day with enthusiasm. (Yes, if you’ve met me, this may be hard to believe, but it’s true!) During that time I was taking part in a coaching program and
Lately, I’ve been having conversations with a few of our customers and there’s a reocurring theme within our discussions. Our team members have hit a wall. How do we boost morale during this challenging time? We’re all feeling it, aren’t we – but no more than the people on the front lines of this
Aren’t we done with this yet? If you’re like me, that’s what you’re thinking. Remember March? We all thought we’d give it two or three weeks, hunker down, and this whole thing would be over. Those of you on the frontlines bravely soldiered on, caring for patients and elders, teaching your students online,
You’re going to love this!! The other day, I was on a Zoom call with one of my customers. I’m about to work on a virtual culture design project with them, and we were doing “Discovery.” Basically, I was interviewing her to get her perspective on the culture she wants to create at her organization.
Is it Time to Re-Imagine some of your team or customer experiences? We can work together virtually on almost anything related to your culture and customer service. For instance, right now I’m working with two companies to improve their orientation and onboarding for new employees. In fact, doing it virtually saves you money! So, reach
The most damaging phrase in the language is “we’ve always done it that way!” Rear Admiral Grace Murray Hopper There’s no danger of saying that in the middle of a pandemic now, is there? Frankly, if there’s one positive outcome from the year of Covid-19, it’s all of the creativity and innovation that have come
If you follow my writing, my speaking both live and virtual, you may have noticed that I rarely take a stand on issues of the day. It’s not that I don’t have opinions, but it’s because I’m aware that I work with and stand in front of people of all faiths, political ideologies, and backgrounds.