Reignite and Reimagine your Employee and Customer Experience!

We help mission-driven leaders co-create cultures of happy, caring people who consistently deliver red carpet customer service.

Donna Cutting, CSP

Founder & CEO, Workplace Culture & Customer Service Expert

Photo credit: showandtalecreative.com

Get your Red-Carpet Roadmap to Reignite Your Workplace Culture Here!

Audit Your Culture Checklist
7 Steps to Reigniting Your Workplace Culture
4 Important Elements of a New Hire Orientation & Onboarding Experience
90 Day Onboarding Checklist
5 Ways to Make Employees Feel Valued
How do you Sustain the Change?

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Imagine a workplace where people love to work and customers love to do business!

Employees feel safe, happy, full of purpose.
Customers become advocates for your organization.
Leaders show up for their teams to inspire and empower people.
Teams are committed and energized by your mission to collaborate & innovate.

Your workplace can be:

A people-centered place where diverse people come together to work for a purpose greater than themselves and where each interaction is treated as an opportunity to be a bright spot in someone else’s day!

Your culture can:

Attract the best and brightest who turn prospects into customers and customers into raving fans.

At Red-Carpet Learning Worldwide, this is what we do! We’re making the world a more compassionate and exhilarating place, one workplace at a time.

As a mission-driven leader, you’re deeply committed to making a difference. But sometimes, the challenges you face look like this:

Struggling to attract and keep great people.
Departments operating in silos, leading to miscommunication and inefficiencies.
Team members feeling drained, burned out, or disengaged.
Employees who show up physically but aren’t fully present—heart or mind (presenteeism).
A mission your team believes in, but struggles to apply in daily interactions.
Inconsistent service experiences—some team members deliver red-carpet service, while others fall short.
Staff venting frustrations to customers instead of resolving issues internally.
New hires leaving without notice early in their tenure.
Customer service that feels robotic instead of heartfelt.
Negative reviews from employees and customers that harm morale and reputation.

You’re not alone…

37.2 million American workers quit their jobs in 2024. (US Bureau of Labor Statistics)
In 2024, 30% of American workers were considered "engaged." (Gallup)
77% of full-time employees express facing burn out in their careers (Deloitte)

According to Gallup's "State of the Global Workplace: 2024 Report," 41% of employees worldwide reported experiencing "a lot of stress."

The global talent shortage continues to be a significant challenge across various industries. ManpowerGroup's 2025 Global Talent Shortage report states that 74% of employers are struggling to find the skilled talent they need.

75% of employees in companies with above-average customer experience are highly or moderately engaged, compared to only 34% in other companies. (Tempkin Group Insight Report)

Companies intentionally managing their cultures significantly increased revenue by 682% (Deloiotte)

So what’s a mission-driven leader to do ?

It’s time to Reignite and Reimagine your employee and customer experience!

Your Employees Want...

A great place to work!
Wonderful people to work with!
To make an impact while doing meaningful work!

At Red Carpet Learning we help you with Culture, People, and Service. Why all three? Because you can’t have one without the other. You can’t roll out the red carpet for your customers until you have happy and engaged people on your team. You won’t have happy people on your team until you have a safe, caring, and empowering culture. They all work together.

Culture

Create a compelling vision and strong sense of purpose.
Promote people with the ability to inspire and lead others.
Help leaders become coaches & mentors rather than managers.
Reinforce the message through transparent and creative communication.
Align your operations: Hiring, Onboarding, Role Modeling, etc.

People

Create a safe, diverse, & inclusive workplace. Care for the wellbeing of each individual.
Listen to and Involve diverse people at all levels of the organization.
Eliminate Silos and Create Connections.
Show Authentic Appreciation.
Provide possibilities for growth and development for ALL.

Service

Get everyone speaking the same language of service.
Create a sense of ownership by cultivating Ambassadors.
Focus on three areas: Technical/Clinical, Hospitality, WOW
Measure and Celebrate Success
Commit to Continuous Improvement

Testimonials

Red-Carpet Learning provided excellent training and a development framework to deepen our culture of service at Living Branches. We did not want a program du jour but something that became deeply embedded in all of us. Donna and her team delivered the goods!

Edward Brubaker, CEO of Living Branches

I had the pleasure of first hearing Donna speak at a Dental Conference (AADOM) several years ago. She was absolutely amazing. I then had the pleasure to attend one of her training courses. My husband and I attended together, as he is part owner in my dental consulting company, and it has been a game changer for my business! Donna is truly a customer service expert! Be sure to attend one of her courses, grab one of her books, or just go ahead and hire her to train your team. You will not be disappointed, you’ll only wish you’d done it sooner.

Angela Clayton, President, Clayton Consulting Services, Inc.

Donna took the time to learn all of the details and nuances of our field so that by the time she was filming the course, you would guess she had been in the orthopedic industry for years. The resulting interactive course exceeded even our high expectations!

Alyssa Gibson, former Director of Education, American Alliance of Orthopaedic Executives

When we have a need around customer service, the statement is Call Donna!

Laurie Johnson, Chief Ambulatory Officer at USC Care Medical Group, Keck Medicine of USC

Red-Carpet Learning did not provide a cookie-cutter solution. Donna and her team listened to our needs and found solutions that fit in our environment. This new customer service program is the beginning phase of creating a service culture.