Here are three ideas you can use today to show appreciation for those unsung heroes in the workplace.
- Start Noticing. Make it a point to walk around behind-the-scenes and specifically notice the good work your unsung heroes are doing! Keep a mental list of who these people are and really see what they’re doing! Then thank them. Write a card or a note, or simply tell them verbally that you notice their contribution. Be precise about exactly what they do that makes a real difference to your co-workers and customers.
- Show Up. If you run a 24-hour business, that means you have team members there on the “off hours” and you can bet they feel a little unseen and unappreciated. Show up for them! Make it a point to occasionally show up during their working hours to tell them how thankful you are for the difference they make! Plan special treats or surprises just for them. Leave ice cream sandwiches in the freezer, or post thank you notes where they’ll see them upon arrival. Third shift workers can often feel like the unsung heroes of the workplace. Strive to ensure they know how much you see and appreciate their contribution!
- Showcase Them. One of our customers runs this “A Day In the Life ” video series. which is a fantastic way to to clue everyone into the contribution their colleagues make on a day-to-day basis. Not only can you showcase some of the unsung heroes in the workplace, but you can contribute to greater understanding of each departmental function and break down a few silos while you’re at it!
What do you think? Who are the unsung heroes of your workplace and what are you doing (or what will you commit to doing) to show a little appreciation for their contribution?
Comment below and let us know!
Donna Cutting, CSP is the author of two books on customer service, including 501 Ways to Roll Out the Red Carpet for Your Customers, and the Founder and CEO of Red-Carpet Learning Systems, Inc. She leads a team of experts who help leaders of customer-facing organizations engage their teams to take their customer experience to the next great level! Visit our website to download our free report and download the 21 Days of Thank You Challenge!