A few years ago, I began to notice our clients using a phrase when talking about our customer service training. They would debate the various solutions to a customer situation and ask themselves, “Well, what’s the red carpet way?” Then they had their answer. Or they’d email me and excitedly write, “We did it the red carpet way and made the sale!” Yes!
In essence, our clients named this blog.
Welcome to the Red Carpet Way.
The Red Carpet Way is more than a blog. It’s a movement to celebrate customer service excellence and remember that it’s really about human connection, empathy, and caring. When you roll out the red carpet for someone you are saying, “You are important and you are special.”
Yes, there is a link between service and sales, and a bottom-line benefit to improving the customer experience. However, it starts with one human being making the human being in front of them feel like the most important person in the room.
That’s what we’ll celebrate and promote in this blog.
Visit often and you’ll read stories of every day service heroes, learn how to build a service culture, and get customer service tips. Since they go hand-in-hand, you’ll also have access to employee engagement strategies and employee morale boosters.
We’ll also give you a peek behind the scenes of Red Carpet Learning Systems, as I travel the country as an inspirational keynote speaker and business book author, and our team develops and delivers customer service skills training, and customer service training videos for our clients.
You’ll get to learn from our clients, who often have the best customer service ideas, and from other expert guest authors.
I hope you’ll be inspired to take some of the ideas back to your workplace and enroll the rest of your team in the Red Carpet Way!
I also hope you’ll be inspired to comment and join the conversation.
Why don’t you start now? What else would you like to see on The Red Carpet Way? What would be helpful to you? Please comment below.
Donna Cutting is the author of 2 books including “501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers and Leave a Lasting Impression.” An in-demand keynote speaker, she and her team also help leaders engage their people in delivering Red Carpet Customer Service. Email her at Donna@RedCarpetLearning.com or LIKE our Facebook page.