If you’re like most senior living professionals, you know that to earn the competitive advantage in today’s marketplace you must deliver a hospitality-style service experience (in addition to good care) to your prospects and residents.
However, engaging your entire team to deliver a red-carpet service experience can be a challenge, to say the least!
Wouldn’t it be great if you had a Road-Map?
Well, now you do!
Red-Carpet Senior Living Customer Service
For the first time ever, the customer service experts at Red-Carpet Learning Systems are making the manual (109 pages) we use with our consulting clients available for you to download at a FRACTION of the cost of working with us directly.
This step-by-step guide will give you information, tools, tips and discussion questions to get your leadership team focused on engaging your team to deliver an elevated customer experience.
This manual was written specifically for our senior living clients – however, it can be useful for ANYONE in any service industry.
The Road-Map to Red-Carpet Service (109 pages) is a step-by-step guide that teaches you to:
- Create a Strong Vision for your service experience
- Create actionable service standards
- Set baseline measurements
- Lead by Example
- Set and Communicate Milestones
- Plan your Red-Carpet Kick-off
- Put your People First
- Choose Brand Champions and Trainers
- Involve Your Staff in Refining Your Vision
- Train Your Team
- Empower Your Team
- Define Boundaries
- Rebuild Trust
- Reward and Recognize
- Provide Peer to Peer Recognition
- Consistently and Creatively Communicate
- Hold everyone accountable
- Measure Results
- Sustain the Change
Your investment for this 109 page Road-Map jam packed with tools, tips, strategy and more – only $147.00.
The value if you put the Road-Map to Red-Carpet Service to work in your company? PRICELESS