If you’ve heard me speak or read 501 Ways to Roll Out the Red Carpet for Your Customers, you know I’m a big fan of Ruby Receptionists and their culture. They deliver an exceptional experience related to their process, their extreme warmth, and hospitality, and top it off with unexpected surprise and delights! From regular thank-you notes from their receptionists to treats for my dogs, to a plastic “Oscar” after my trip to the Academy Awards red carpet, they’ve got the WOW-Factor down pat!
So when I spied this article on the Ruby Blog, I just had to share with you. The author shares the Ruby Service Pyramid and several concrete ideas for providing WOW-Worthy Customer Experiences.