Is customer service training important? Well, how do you get an hourly employee who may have never received red carpet customer service to give it? You must model it for them and you must provide them with the tools and the training they need to become service superstars!
So often I hear leaders exclaim that good customer service is just good common sense. Maybe, and maybe not. The experience your staff members create for your customers can only come from their own experience – at home, out in the world and in the workplace.
Customer Service Training is Key
I’ve met people who told me that, until they had attended our red carpet customer service training, no one had ever talked to them about the importance of eye contact, taught them how to give a good handshake, or given them the tools to diffuse an upset customer.
When someone makes $10.00 an hour, they may not stay at the Ritz Carlton or enjoy a day at Disney. They may never have taken a cruise or enjoyed a high-level customer experience. How are they supposed to deliver what they’ve never experienced?
To that end, if you want your team members to deliver a consistent, across the board fantastic experience to your customers, you’ve got to provide them with the culture, the tools and the training to do so. As long as they have empathy and compassion, the skills can be trained! Many of our clients have been surprised at people who, when given the chance, have risen to the occasion.
However, we understand that not every company has the budget to work with consultants long term to help improve their service culture. That’s why we developed our Do-It-Yourself Red Carpet Customer Service options.
Our Red Carpet Customer Service Training Kit gives you everything you need to roll out our skills training to your staff. It comes with a video, a facilitator’s guide, participant workbooks and several freebies to help you teach your team to Treat Customers Like STARS. Learn more here.
While you can license the kit and immediately use it, some want to delve deeper and see how we would deliver that training, and let us put it into some perspective. Our Train-the-Trainer program gives you a chance to practice your facilitator skills and ask the questions to help you use our kit more effectively. We hold Train-the-Trainer programs in Asheville, NC – or if you have 8 or more people who would be delivering the training, one of our STAR Trainers can come to you!
By providing skills training to your staff, you help to increase engagement and retention, generate excitement for customer service, and establish consistent behaviors that delight your customers. Our training is designed in a way that it also increases interdepartmental communication and minimizes silo-syndrome.
Give us a call at 800-519-o434 for more information or email Donna@RedCarpetLearning.com.
Donna Cutting is the Founder & CEO of Red Carpet Learning Systems, Inc., leading a team of experts who provide tools and training to help leaders engage their teams to deliver exceptional customer service. Follow her on Twitter at @donnacutting or Subscribe to our YouTube channel here.