Red Carpet Diem! Seize the Opportunity for Great Customer Service.
Funny! Inspiring! Relevant! Donna Cutting, CSP is a Customer Service Expert and Humorous Keynote Speaker.
“A must hire! You can’t go wrong with Donna.” Susan Taylor, Tennessee Bankers Association
“One of the best speakers we’ve had in the last two decades plus!” Richard Cohen, National Healthcare Call Center Conference
“Energized our workforce to raise the level of customer experience at our properties!” Cori Whitacre, Penn National Gaming
These are just a few of the remarks meeting professionals have made after hiring Donna to speak for their event. A stage actress and customer service expert, Donna’s programs not only provide actionable ideas for engaging employees to improve the customer experience, but are a roller coaster ride of touching stories, exceptional audience participation, and hilarious comedy.
Watch Donna in Action:
Hire Donna to Kick-Off Your Conference with a Bang!
Hire Donna to Wake Your Audience Up after Lunch!
Or
Hire Donna to Close Your with a Big Finish!
Keynote Presentation: Red Carpet Diem! Seize the Opportunity for Great Customer Service.
Based on Donna’s books, including 501 Ways to Roll Out the Red Carpet for Your Customers, this high-energy, fun presentation is a reminder that every interaction matters.
It matters to your company, to your customers and you.
When you create a world-class experience for your customers it gives your organization a competitive advantage. There’s a direct link between service and sales, and every moment matters.
When you roll out the red carpet for your customers, you tell them they are significant, important and special.
It makes your customer feel good and it makes you feel good too!
Donna’s keynote is filled with touching stories of every day service heroes, examples of successful service companies, fun-filled bits, and practical ideas that can be implemented immediately.
Experience the excitement of the red carpet way – where your customer matters, your work matters, and you matter!
Keynote: 60-75 minutes
Need a 20 minute TED style talk? Donna can do that too and she can also emcee your award show!
Other Topics:
Employee Engagement
ENGAGE! CREATE A Service CULTURE AND Turn your Team Into Your Best Advocates!
Your customer service is only as good as your least engaged employee.
So, how do you get your employees to deliver red-carpet customer service?
Start by giving it to them.
Learn how to set the stage to enroll your team in your mission and vision for the future. Set clear expectations for service and create a service culture that includes both celebration and accountability.
Walk away from this uplifting presentation with action ideas for engaging and empowering your team to roll out the red carpet for your customers.
Learning Objectives:
- Describe Team Member Communication Strategies that work!
- Employ a technique for continuous improvement
- Learn the 7 “E’s” to building a service culture
- Practice accountability and recognition
- Enroll your team in the excitement of delivering red-carpet customer service.
Topic One-Sheet
Get your ‘Employee Engagement’ Downloadable Speaker Kit Here
Audience Falling Asleep After Lunch?! Let Donna Keep Your Attendees Engaged and Awake with Her High Energy Keynotes. Call us today at 800-519-0434 or Email: Donna@RedCarpetLearning.com.
Employee Orientation Extreme Makeover: Bring your new cast member into your culture.
How you onboard a new employee sets the stage for staff members to learn about and exemplify the mission and service standards of your organization.
Does your employee orientation need a Red-Carpet Makeover?
A policy and procedure manual and bunch of paperwork may get the compliance job done – but it doesn’t enroll your new hires in your culture.
Walk away from this session with new strategies introducing your new hires to your workplace; rolling out the Red-Carpet on Day One; and adding some style to your training efforts.
Learning Objectives:
- Hear about step-by-step ways other organizations introduce new hires to their company culture.
- Discuss the critical role of department managers to ensure employees successfully integrate into their new jobs.
- List 20 plus wells to welcome new hires on their first day.
- Leave with a comprehensive checklist to help align new and current staff with your organization’s culture.
Topic One-Sheet
Get your ‘Extreme Makeover’ Downloadable Speaker Kit Here
Build a great team from day one! Call us Today at 800-519-0434 or Email Donna@RedCarpetLearning.com.
