What do you do when your staff members just don’t care about customer service?
We’ve been working with a few country clubs lately, and this question has come up multiple times. These country clubs hire a lot of temporary employees who work for a summer, the holidays, etc. They want to inspire all of their staff to deliver an exceptional experience and it can be tough with seasonal or temporary employees. But this isn’t a problem unique to country clubs! Many business owners and those in leadership positions need to know how to motivate someone who is ‘just there for the paycheck.’
How do you inspire your team to deliver a red-carpet customer experience when you think they just don’t care?
- Find out what they care about and tie it in to what you care about. Start caring about your team members and their professional development – ask yourself what you can do to support them on their journey.
- Provide them with the best training you can
- Tie the training into something they care about – their future! Talk to them about how this training will benefit them in the future. It may even be something they can include on their resume!
Care about your temporary workers and what they care about, and they will care about you and your customers!
Donna Cutting, CSP is the author of two books on customer service, including 501 Ways to Roll Out the Red Carpet for Your Customers, and the Founder and CEO of Red-Carpet Learning Systems, Inc. She leads a team of experts who help leaders of customer-facing organizations engage their teams to take their customer experience to the next great level! Visit our website to download our free report and download the 21 Days of Thank You Challenge!