Note: This is originally published in our newsletter “The Red Carpet Way.” If you would like to receive our newsletter, fill out the box to the right of most pages on this website and receive our free report to boot!
So, what do you think?
If you’ve been reading The Red Carpet Way newsletter regularly, you’ve probably noticed some changes. The first change is that we’re more consistent. You can look forward to this newsletter in your inbox each and every Thursday. (OK, we may skip a holiday or two.) Secondly, in addition to my own expertise, we’re showcasing the expertise of Team Red Carpet! You can look forward to training tips, shareable quotes, customer updates and some behind-the-scenes information as well as continued strategies and ideas for engaging your team to create a red carpet experience.
Additionally, we’re getting right to the content. We know you’re busy and don’t have a lot of time to chit-chat! So, you can look forward to my personal updates on the first Thursday of every month. Otherwise, we’re going to get right to the meat!
Once a month though means I have tons to share, so let’s get to it! Here’s what we’re excited about at RedCarpetLearning.com!
The First Annual Red Carpet Leadership Conference! Yes! This has been a dream of mine for years and we’re finally going to do it. As you know, leadership is the foundation of any customer service culture, so only having a Train-the-Trainer program made no sense. Now we invite you to immerse yourself for a day and a half in the middle of the GORGEOUS Blue Ridge Mountains, and walk away with leadership strategies for creating a SUSTAINABLE service culture. Our inaugural conference will be held on Monday and Tuesday, April 8 & 9, 2019.
It will be followed by our 3-Day Train-the-Trainer program, which prepares people to facilitate our Red Carpet Customer Service Training curriculum throughout their organization. Come for the conference, or the T3 (Train-the-Trainer) or both! Or come for one, and send another team member to the other! Note that the T3 on April 10, 11 and 12 has the capacity for only 14 people. However, the leadership conference is unlimited. If we sell out, we’ll just get a bigger venue. That’s a nice problem to have!
So here’s the BEST news for those of you who already know you’re coming. We’re still working on the website and marketing materials. However, if you already know you’re in – we’re offering an EARLY-early-bird-price if you register TODAY! Read more about that today and if you know you plan to come – why wait? Save your seat and save some money to boot!
Customer Results! I can’t even tell you how AMAZING it is when our customers rock the red carpet customer service! We’ve heard from several customers recently who are getting rave reviews, seen an increase in satisfaction scores, and are enjoying record numbers due to the focused attention they’ve put on the customer experience. YES!!! That’s why we do it and I want to express my personal congratulations to The Pines at Davidson, Big Spring Country Club, and Methodist Senior Services for their many red carpet successes!!!
Our Facilitators Facebook Group Page! If you are currently using our Red Carpet Customer Service Training Program OR we have developed a training program just for you, then we invite you to be part of our Red Carpet Facilitator’s Facebook Group Page. Our Countess of Curriculum, Chris Perillo, is revitalizing the group page to ensure you get tips and strategies to help you more effectively use the training! We also plan to foster the community so you can learn from others who are rolling out training in their organizations. This is a CLOSED group for people who are currently using our programs – but if that’s you and you aren’t in the group yet, email Chris@RedCarpetLearning.com and ask to be added. Let her know what company you are with so she can verify that you’re using our training, and she’ll be glad to add you! We’re always looking for ways to support you in your efforts!
Our YouTube Channel! Have you SUBSCRIBED yet? Take a look! We’re adding videos every single week – customer service tips, leadership tips, expert interviews, behind-the-scenes fun and more. Again, we’re here to support you in your efforts to keep your team engaged and customer happiness soaring!
Our Referral Program! Do you know someone who could use our help to engage their team to roll out the red carpet for their customers? Or maybe you know someone who is looking for a keynote speaker for their event. Provide us with an introduction and if they become a customer, you could earn a referral fee. For more information about our referral program, email STARS@RedCarpetLearning.com
Team Red Carpet In Asheville! I have got a team that spans the continental United States and I was like a happy mother hen last week when everyone on the team was in Asheville, North Carolina! You may have read about it in an earlier newsletter. The best part? We were there to talk about how to make OUR customer service even better, and to help our clients get even stronger results! That’s right. We are also always striving to strengthen our commitment to red carpet service and red carpet results!
Perhaps it’s time to renew that conversation in your company. If we can help, we’re only an email or call away. Email STARS@RedCarpetLearning.com or call 800-519-0434 for more information.
So, that’s what we’re excited about at RedCarpetLearning.com! I hope you enjoyed my first “monthly” personal update! Until next time, keep living and working #theRedCarpetWay!