Get Started with Red-Carpet Customer Service Training
By providing customer service training to your team you are arming them with the skills they need to deliver the experience you want to give your customers. Imagine what it would be like to get your entire team speaking the SAME language when it comes to customer service. To get them engaged, excited and ready to deliver consistent exceptional services to your customers and to each other! What if you could do that AND increase team member engagement, improve interdepartmental communication, break down silos, and ensure your entire team was making red carpet first impressions on prospective customers?
Organizations who are rolling out our customer service training are seeing these results and more!
Companies on 2 continents are using our Treat Your Customers Like STARS training to engage their teams to raise the bar on the level of service they provide customers. We’re consistently told it is THE most popular and most effective customer service training they’ve ever rolled out in their organizations.
We rolled out the Red Carpet Customer Service Training with our teams at Planet Fitness in Cape Town, South Africa. It was a huge hit! …It’s the simple things that have the most impact. – Natasha Pearson
Of course, training alone does not create a sustainable culture of service, and we don’t want to be anyone’s flavor of the month.
That’s Why We’ve Created the Red-Carpet Customer Service Training Kickstart!
We’ve put together a program that goes beyond training and really helps you enhance your culture, engage your team and take your customer experience to the next level.
Here’s What It Includes:
Discovery: We will do Zoom interviews with key players at your organization, and review your website, service scores and reviews, employee engagement scores and reviews, as well as anything else that will help us get to know you.
STARS Training: You will receive a license to use our Treat Your Customers Like STARS training, and the kit that goes with that license. Team members will have a chance to practice the following customer service skills:
Sincerely Welcome: Make Red Carpet First and Last Impressions
Take Note & Adjust: Be Present, Aware, and Personalize Your Approach
Act With Urgency: Be Responsive, and Take Responsibility from Start to Finish
Recover with Style: TREAT upset customers to red carpet service. Listen, Empathize and Resolve.
Surprise & Delight: Create Memorable Moments for your customers.
One Week Onsite: Donna or a Red Carpet Master Facilitator will spend 4 consecutive days on-site at your location to deliver training. Here’s what those 4 days will look like.
Leadership Training: We’ll deliver a seminar for your leadership/department heads to introduce the STARS training, and explore the five critical actions they must take in order for the red carpet philosophy to be hardwired to your organization.
3-Day Train-the-Trainer: We’ll train 14 of your people, from different departments and different levels of the organization, to be facilitators of the Treat Your Customers Like STARS Training. We call them Red Carpet Ambassadors.
Day One: Your chosen Ambassadors will go through the full curriculum in one day.
Day Two: Your Ambassadors will go behind-the-scenes as we teach them how to facilitate the training effectively. They will learn training techniques that will help them with this curriculum as well as develop them for other programs they may lead in the future. Understand, most of the time we are NOT teaching experienced trainers. This is a chance for you to develop some of your shining stars!
Day Three: Your Ambassadors are paired up and take the stage for “train-backs.” They deliver pieces of the curriculum, get coached, and get red-carpet ready to roll the program out in your company.
Manuals: You’ll receive up to 20 copies of our Leadership Guide, and 14 Facilitator Guides. These are printed in red carpet colors and fonts, but we can add your logo on the cover. (A custom design is available for an additional cost.)
Books: You’ll receive 20 copies of Donna’s most recent book, 501 Ways to Roll Out the Red Carpet for Your Customers.
Logistical Support: Our project manager will work with you to ensure you are fully prepared to roll-out the STARS training within your organization.
Backstage Pass: Your leadership team will be entered into our Backstage Pass, which is a series of online modules that lead them through the steps necessary to build a culture of happy team members, delivering excellence in service. Modules are released once a month, but you can go through them at your own pace.
52 Weeks of Customer Service: You will receive our binder full of 52 stand-up meeting templates, each based on a different topic of customer service. It’s a Done For You program that our customers are using to keep the conversation alive in their companies.
Implementation Coaching: You will be assigned one of our amazing Implementation Specialists who will coach you once a month to help you stay focused on your goals, and get closer to the culture of service you want to create.
Red-Carpet Culture Conference in Asheville: You will receive 3 tickets to our Red-Carpet Culture Conference to be held on May 4 & 5, 2020 in Asheville, North Carolina! Your 3 leaders will spend 2 full days immersed in learning what it takes to build a sustainable culture of happy, engaged team members delivering excellence in customer service. (Travel to and from Asheville, and hotel stays are not included.)
Travel to and From Your Location: Consultant’s travel to and from your location for one 4-day visit IS included in this rate. This is true for the continental USA only. Outside of the continental USA, call for travel rates.
This program is a $25,000.00 value, but we’re offering it between now and the end of the year for:
only $17,500.00 (inclusive of consultant’s travel.*)
* within the continental USA only.
Watch the videos below to hear some of the results our customers have received from this program, and email us and set a no-pressure conference call to learn more about working with us to take your employee and customer experience to the next great level! (Note: A fully-customized program is also available at a much different price point. Ask us about that too.)
Email Us at STARS@RedCarpetLearning.com
to set up your no-pressure Zoom call now to learn more.