Thrilled to have my Customer Service Tips featured in RetailCustomerExperience.com.
For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time slack off on service. In fact, in today’s market, there is a direct correlation between service and sales. As one research report notes, 70 percent of buying experiences are based on how the customer feels they’re being treated.
The holidays are hectic and can be stressful for customers and staff alike. Roll out the red carpet for them both and you may find yourself earning rave reviews and repeat customers in the new-year. Here are 10 Customer Service tips to get you started.
Find customer service tips like this and more in 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression.