A quick and easy Customer Service Tip is to focus on making each person you serve happier than they were 10 seconds ago.
This concept came up in a training course I led in Michigan a couple of years ago. During the training, each participant generated their own customer service tip and one of them suggested that a red carpet customer interaction could be as simple as focusing on making the person currently in front of you happier than they were 10 seconds ago.
So we began to discuss what that might look like. Some of my favorite customer service tips from that discussion include:
- Be 100% present and strive to let that person in front of you know that you’re truly listening and really there for them.
- Make eye contact, smile and provide a friendly greeting.
- If time allows, chat with them and get to know them a bit. Keep the conversation positive and upbeat!
- Act on your customer’s behalf. Strive to get them what they want and then, add a little extra.
- Send them off with a smile and invite them back.
I wrote about this customer service tip earlier, in a blog post entitled The Wow Factor in Customer Service: Easier Than You Think, and detailed an interaction I had with Jordan and Theresa at a Firehouse Sub. After the simple interactions I had with this upbeat pair, I walked away with a spring in my step and thought to myself, “Well, I’ll be darn! I am happier than I was 10 seconds ago!”
For this customer service tip, I challenge you to strive each day to make at least 10 customers happier than they were 10 seconds ago. Take the challenge, then come back here and tell me how it went. Comment below and tell me what it was like to spread joy and happiness, one customer interaction at a time.
Donna Cutting, CSP is a Customer Service Speaker and the Founder & CEO of Red-Carpet Learning Systems, Inc. As such, she leads a team of customer service experts who provide tools and training to help organizational leaders engage their teams to deliver world-class customer service. She’s the author of two books on customer service, including the bestseller 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression. To learn more about how the team at Red-Carpet Learning Systems can help you take your customer service to the next level, email Donna at firstname.lastname@example.org.