Hey everyone! I just came back from The Pines at Davidson, where I was working with people who are getting ready to roll out our customer service skills training to the rest of their staff. They are one of our Red Carpet Training Experience clients and we just finished up their Train-the-Trainer program, which means 14 of their best team members at all levels learned exactly how to lead the Treat Customers Like STARS Curriculum.
As always, our customer service skills training is very interactive….
and we encourage participants to come up ideas for getting people into partners for discussion and activities, etc. Well, this group got real creative and I thought I’d share a couple of their ideas with you.
The first idea was to bring a pile of socks (in pairs) and pass them out to the participants of your customer service skills training program. Have everyone find the person in the room that has their matching sock, and sit down next to them temporarily. If you know you have an odd number in the room, make sure you have 3 socks that are exactly alike and that group can have a 3 person conversation. Of course, clean socks are key, and the more fun they are, the better!
Another idea was demonstrated by the CFO, who was also one of the Trainees. He brought photos of famous people, laminated and cut down the middle. He then invited people to find the person who held the missing piece of their puzzle and partner up! Even better, in this instance, he had chosen photos of people who had demonstrated EMPATHY – which was the concept he was teaching at the moment! Brilliant! This enabled him to talk about each person and how they showed empathy and tie it back to the customer service skills training curriculum.
This idea came from one of the participants of our Train-the-Trainer program in Asheville. She lived much of her life in Massachusetts (just like me!) and is a fan of the Red Sox. (Go Sox!) So when she was charged with people into 3 groups for a discussion, she had them count off saying “Red” “Sox” “Rule,” “Red” “Sox” “Rule,” etc. until everyone had spoken. All the “Reds” became a group, all the “Sox” became a group, etc. Fun!!
Our clients give us the best material! What are the fun ways you use to put people into pairs and groups? Comment below and let us know!
Donna Cutting, CSP is the Founder & CEO of Red Carpet Learning Systems, Inc and the author of two books on customer service including 501 Ways to Roll Out the Red Carpet for Your Customers.