Here is the 5-step process we use for our Custom Customer Service Training Programs.
This is NO cookie-cutter program. We’re building this training and these tools just for you! So we spend a significant amount of time getting to know you, your people, your customers, your objectives, and your language. We visit some of your sites, interview your people, read materials and in some cases, even work in the field, to get to know what you do every day. One of the best compliments we receive often is “It’s like you’re one of us!”
Once we have that information, it’s time to develop the tools we need to deliver your training and your results! Depending on our agreement this could include curriculum, video, handbooks, participant guides, and sustainability tools.
We come back and launch the training. Depending on your agreement, this will probably involve leadership and supervisory training, as well as line staff. In many cases we train your team members to train your other team members, which builds excitement and ensures sustainability.
Once the training has been rolled out, we drive results through mentoring, coaching, and accountability practices. This could involve on-site inspection, secret shopping, and working with a Red Carpet Implementation Specialist.
In some cases, we can work further with specific departments to help them apply your new customer service standards to their individual interactions. We can also work to map-out and train personalized customer touchpoint experiences.
The best thing about our custom customer service training program is that it’s all about YOU!! This is your program, which will work for your customers, delivered by your people! Shall we get started?