Hello friends from the Red Carpet Enrollment Catalyst Webinar! Thanks again for joining me and Rick (and Rudi) and hanging in there through all of the technology issues. Hopefully it was worth the wait. As promised, here are some free goodies that you can download to help you on your journey to improving the student/customer
Ta-dah! Proud to give you a little taste of Chris Perillo, our Director of Training and Countess of Curriculum! #theRedCarpetWay
Surprise & Delight has a become a buzz phrase in the land of customer experience. Even we use the terms in our customer service skills training. However, the first step in Surprise & Delight is listening for clues and knowing more about your customer. If you want to add the WOW Factor to your customer interactions, this
In this edition of Chris’ Tips for Trainers, we are going to discuss the power of storytelling. Stories, yours and and the stories of others, will bring customer service concepts to life! When you fill your training with touching, relevant stories of everyday customer service experiences, you connect with your participant’s ability to “feel” and once you
Hey everyone! I just came back from The Pines at Davidson, where I was working with people who are getting ready to roll out our customer service skills training to the rest of their staff. They are one of our Red Carpet Training Experience clients and we just finished up their Train-the-Trainer program, which means 14 of their
We held our first open-to-the-public Red Carpet Customer Service Train-the-Trainer program in Asheville, North Carolina and the reviews are in! Watch for fun photos and rave reviews from our attendees!
A red carpet reality is that your customer service is only as good as your least engaged employee. As a leader, you want to set the stage for high engagement on your new hire’s first day at work!! A 2009 study done by the Aberdeen group of senior executives and HR managers showed that from
Hi everyone! It’s Chris, Director of Training for Red-Carpet Learning Systems. Here are your March tips to help you with your customer service skills training. Your participants are in your training to learn new concepts, skills and behaviors so being able to effectively set up an activity, skill practice, reel play (role play) or discussion is
When was the last time you told your co-worker they were doing a good job? Often when we think about employee appreciation, we talk about it in terms of manager to direct report. However, peer-to-peer recognition can also help people stay motivated and focused on common goals. The good news is…. Peer-to-Peer recognition isn’t difficult.
When it comes to employee training, how you set the stage can make it or break it! In the last post we talked about the importance of pre-session preparation and discussed tips on how setting up early can offset some possible glitches: Click this link for an in-depth look at how and why this is important.