Red Carpet Customer Service is about making the person in front of you right now significant. Important. Special. If you’ve heard me speak, you know this is the foundation of every presentation I give. It’s my message and mission. The Red Carpet Way. While customer service is the topic, the message is greater. It’s about the
As my team and I travel around the country delivering customer service training, we’ve noticed that our clients have coined a phrase. Whenever they are faced with a dilemma concerning a customer or their company culture they’ve begun to ask, “What’s the Red-Carpet Way?” This question has helped them stay on track and make the
I grew up as a young girl in the town of Westport, Massachusetts. Most of my family still lives in the surrounding areas of Fall River, MA and a few in Rhode Island. When I say most of the family, I mean LOTS of people. I mean, LOTS of them. My french grandmother, who I
