I am beyond honored that 501 Ways to Roll Out the Red-Carpet for Your Customers is included in this distinguished list of the Top Ten Business Books from 2015. The list was compiled by my colleague Shep Hyken, and published in his Forbes column. I am a personal fan of Jeffrey Hayzlett’s book, Think Big, Act
It may not be Throwback Thursday, but this was a fun find! Here’s an interview I gave on Studio10.tv after the release of my first book, The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service.
Honored to be a guest on Shep Hyken’s show: Booked For Success for Citrix Go Assist. Listen in as I and my colleague Shep talk red carpet customer service, share customer service tips, and introduce my new book: 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get
For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time slack off on service. In fact, in today’s market, there is a direct correlation between service and sales. Seventy percent of buying experiences are based on how the customer feels they’re being treated.
Thrilled to have my Customer Service Tips featured in RetailCustomerExperience.com. For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time slack off on service. In fact, in today’s market, there is a direct correlation between service and sales. As one research report notes,
In this article for Successful Promotions Magazine Donna Cutting, the author of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service talks about the Power of Personalization. Click here to view Star Power: Successful Promotions article.
