I found another organization dedicated to creating the WOW Factor in customer service. BEYOND Awesome! That’s what the incredible team of Cherish Yourself Spa and Wellness Center strive to deliver to their members and guests. An experience that is Beyond Awesome! The WOW Factor in Customer Service. They’ve succeeded! A few months ago, I received
When it comes to customer service excellence, approaching problems with a positive attitude can go a long way. One of my clients has a mantra: Always assume the best. So often we automatically think the worst of someone or assume the most negative of intentions. We anticipate what others are thinking and plan our “attack”
The term “The WOW Factor” in customer service can be daunting. But it doesn’t have to be. In a world where poor customer service is expected, it’s often the little things that elicit WOW’s from customers. As we discussed in a train-the-trainer program I led the other day, it’s about “making them happier than they
Honored to be a guest on Shep Hyken’s show: Booked For Success for Citrix Go Assist. Listen in as I and my colleague Shep talk red carpet customer service, share customer service tips, and introduce my new book: 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get
Satisfied customers are nice, but delighted customers are more likely to return. Delight customers repeatedly, and at every touch point, and you will earn yourselves some raving fans! The first key is to nail the basics. It doesn’t matter how many red-carpets you roll out if you’re not delivering good customer service consistently. You can
Honored to have a guest post on the A Place For Mom Blog that details some of the techniques we teach our senior living clients about personalizing tours for prospective residents. Personalization is a simple step that helps you create customer delight and show off your service culture. Here’s the article: Personalization: The Key to
Recently I had the pleasure of speaking for Mather LifeWays Splendido – a Retirement Community in Tucson, Arizona. The leaders of Mather LifeWays (which also has locations in the Chicago area) read my book The Celebrity Experience when it first came out in 2008. January of 2013 was the first time I spoke for their
