Honored to be a guest on Shep Hyken’s show: Booked For Success for Citrix Go Assist. Listen in as I and my colleague Shep talk red carpet customer service, share customer service tips, and introduce my new book: 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get
For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time slack off on service. In fact, in today’s market, there is a direct correlation between service and sales. Seventy percent of buying experiences are based on how the customer feels they’re being treated.
Thrilled to have my Customer Service Tips featured in RetailCustomerExperience.com. For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time slack off on service. In fact, in today’s market, there is a direct correlation between service and sales. As one research report notes,
What an absolute pleasure it was for me to speak for the Art of Celebrated Service event hosted by Celebration Cinema in Grand Rapids, Michigan and provide some customer service training for some of their employees afterwards! Each person I met was a customer service superstar!! No surprise to me – that’s why they have
Happy Customer Service Week! October 5-9, 2015 is a week set aside to re-focus on customer service. Didn’t know? That’s okay. Here are 5 things you can do right now to celebrate Customer Service Week. Thank Your Customers: Sit down right now and write thank you notes to 5 of your best customers. If you have