What customer service books are on your reading (or re-reading) list? Whether it’s an listening to an audio-book, getting out your trusty kindle, or (my preferred way) curling up with an actual hard or soft-cover book, there is nothing like reading to give you ideas, boost your creativity, increase your knowledge and regenerate your enthusiasm
Read Business Books with Donna: Switch by Dan Heath and Chip Heath
This year I have challenged you to read 12 Business Books with me in 2017. The first of the series is a book I re-read and will probably re-read again. My first of the Business Books Challenge: Switch: How To Change Things When Change Is Hard by Chip Heath and Dan Heath Switch is hands
