You’re going to love this!! The other day, I was on a Zoom call with one of my customers. I’m about to work on a virtual culture design project with them, and we were doing “Discovery.” Basically, I was interviewing her to get her perspective on the culture she wants to create at her organization.
The most damaging phrase in the language is “we’ve always done it that way!” Rear Admiral Grace Murray Hopper There’s no danger of saying that in the middle of a pandemic now, is there? Frankly, if there’s one positive outcome from the year of Covid-19, it’s all of the creativity and innovation that have come
If you follow my writing, my speaking both live and virtual, you may have noticed that I rarely take a stand on issues of the day. It’s not that I don’t have opinions, but it’s because I’m aware that I work with and stand in front of people of all faiths, political ideologies, and backgrounds.
Working from home? Perhaps you’ve always imagined what it would be like, and now you have the opportunity. Maybe it’s everything you’ve always hoped it would be! More than likely, though, you’re finding that it comes with challenges. While my office is now outside the home, I’ve had a home office for 20 years
The Employee Onboarding Experience you provide your new hires sets the stage for their success – or lack of success – in your organization. The way you bring on new people impacts employee retention, engagement, and ultimately, your customer experience. Let’s start with a definition. The Employee Onboarding Experience is the process through which a
Are you a pet-friendly company? This weekend my husband and I embarked on one of our favorite annual activities which is to visit the apple orchards in Hendersonville, North Carolina each October. We pile our dogs, Moxie and Tonks, into the car, and take the beautiful drive on 74 through mountain passes and by babbling
Image by S. Herman and F. Richter I’ve been thinking a lot about the freedom in letting go. Of things. Of attitudes. Even, in some cases, of people. If you’ve been reading the Red Carpet Way, you may know that my husband and I are planning to take Red-Carpet Learning Systems, Inc. on the road
SOMEDAY begins TODAY! (Thanks to Sam Horn for her inspiring book Someday is NOT a Day of the Week.) Jim and I love a good road trip. We married in November of 1997 and our honeymoon was a 3-week drive from Florida to the Southwest. We ate beignets in New Orleans, steak in Texas, tacos in Arizona,
As a professional speaker and author who focuses on, among other topics, customer service, you can imagine I get my share of stories. People LOVE to tell me about the BAD customer service they’ve received. In fact, when we (my team and I) train on the topic, we have an exercise that gets people sharing
The other day I was chatting with two of our DIY-with-help customers. We’re excited to report that they’ve already taken action and gotten some great results even though they’re only 4 months in and haven’t even rolled out the training yet! The first step in our process is what we call DISCOVERY, and by going