Customer Service Tips and More. Hey everyone, want more customer service tips? Then let’s connect! At Red-Carpet Learning Systems, Inc. we are all over social media and have dedicated ourselves to consistently posting on our channels. We’d love for you to join us there. Here’s what you can expect from each of our channels. FACEBOOK: On
What We Love About Asheville: Introduction
We are planning to host some events in Asheville, North Carolina, beginning with our Red Carpet Customer Service Train-the-Trainer program this April! So, I thought it might be a great idea to introduce you to our neck of the woods. Red-Carpet Learning Systems, Inc. is based out of Asheville, which is a vibrant, creative city
WOW Factor in Customer Service: Cherish Yourself
I found another organization dedicated to creating the WOW Factor in customer service. BEYOND Awesome! That’s what the incredible team of Cherish Yourself Spa and Wellness Center strive to deliver to their members and guests. An experience that is Beyond Awesome! The WOW Factor in Customer Service. They’ve succeeded! A few months ago, I received
Customer Service Training: Lights, Camera, ACTION!!!
Writing this from Starkville, Mississippi where I’m on location for the filming of our very first Red-Carpet Customer Service Training Video, to become part of our training kit. I can’t begin to express how incredibly proud I am of the tool we’re going to have to help you train your team to roll out the
Talking Red-Carpet Customer Service on Studio 10 TV
It may not be Throwback Thursday, but this was a fun find! Here’s an interview I gave on Studio10.tv after the release of my first book, The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service.
Customer Service Skills Training: Because It’s Not Just Common Sense
A while back I was delivering a training program for the front line employees of an organization which I will keep anonymous. I gave the same program several times over a couple days to enable everyone to attend. The people were great, stayed engaged throughout the programs and it was a lot of fun for
Customer Service Book: 501 Ways Coming Soon
Have you heard? I’ve got a new book coming out! 501 Ways to Roll Out the Red for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression is being published by Career Press and will be released in December, 2015. I’m so excited to share this book with you. The featured
A Quick Announcement and a Favor
Last week was so much fun! I was at a video shoot for a training film we’re producing for one of our clients. The shoot went VERY well and this training film is going to be fantastic. So exciting. I posted many photos and a couple of videos on our FACEBOOK page – but also
Customer Service, Communication and More: Is It Time to Stop Coasting?
“Coasting Only Happens Downhill.” As Mike Rayburn spoke these words from the main stage at the National Speakers Association Convention a few years ago, they hit me like a ton of bricks! How very true. Coasting does only happen downhill. While it can be fun, and even necessary, to coast for a while and
