Last week I wrote a blog called Customer Service Phrases: Say This, Not That, and it got such great feedback in terms of kind emails from many of you that I decided to continue the theme and write Part Two. This time we’ll focus only on the positive. The following are words and phrases that
I am beyond honored that 501 Ways to Roll Out the Red-Carpet for Your Customers is included in this distinguished list of the Top Ten Business Books from 2015. The list was compiled by my colleague Shep Hyken, and published in his Forbes column. I am a personal fan of Jeffrey Hayzlett’s book, Think Big, Act
What an absolute pleasure it was for me to speak for the Art of Celebrated Service event hosted by Celebration Cinema in Grand Rapids, Michigan and provide some customer service training for some of their employees afterwards! Each person I met was a customer service superstar!! No surprise to me – that’s why they have
Have you heard? I’ve got a new book coming out! 501 Ways to Roll Out the Red for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression is being published by Career Press and will be released in December, 2015. I’m so excited to share this book with you. The featured
