“Edith was really the original brander,” remarks Susan Claasen, a professional actress and the Artistic Director of the Invisible Theatre in Tucson, Arizona. She’s referring to renowned costume designer, Edith Head, who provided costumes for 446 films and won eight Academy Awards. Susan should know. She spends much of her time bringing the icon to
Customer Service Phrases – Say This
Last week I wrote a blog called Customer Service Phrases: Say This, Not That, and it got such great feedback in terms of kind emails from many of you that I decided to continue the theme and write Part Two. This time we’ll focus only on the positive. The following are words and phrases that
Top Ten Business Books from 2015 by Shep Hyken
I am beyond honored that 501 Ways to Roll Out the Red-Carpet for Your Customers is included in this distinguished list of the Top Ten Business Books from 2015. The list was compiled by my colleague Shep Hyken, and published in his Forbes column. I am a personal fan of Jeffrey Hayzlett’s book, Think Big, Act
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Customer Service Training Tip from Celebration Cinema!
What an absolute pleasure it was for me to speak for the Art of Celebrated Service event hosted by Celebration Cinema in Grand Rapids, Michigan and provide some customer service training for some of their employees afterwards! Each person I met was a customer service superstar!! No surprise to me – that’s why they have
Customer Service Book: 501 Ways Coming Soon
Have you heard? I’ve got a new book coming out! 501 Ways to Roll Out the Red for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression is being published by Career Press and will be released in December, 2015. I’m so excited to share this book with you. The featured
