It may not be Throwback Thursday, but this was a fun find! Here’s an interview I gave on Studio10.tv after the release of my first book, The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service.
Let’s talk about red carpet customer service. One of my personal goals (and my team‘s goal) in 2016 is to change the conversation about customer service. If what you talk about and think about “grows” (and I believe it does), then why do we keep talking about how bad it is? A few weeks ago,
Honored to be a guest on Shep Hyken’s show: Booked For Success for Citrix Go Assist. Listen in as I and my colleague Shep talk red carpet customer service, share customer service tips, and introduce my new book: 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get
For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time slack off on service. In fact, in today’s market, there is a direct correlation between service and sales. Seventy percent of buying experiences are based on how the customer feels they’re being treated.
A while back I was delivering a training program for the front line employees of an organization which I will keep anonymous. I gave the same program several times over a couple days to enable everyone to attend. The people were great, stayed engaged throughout the programs and it was a lot of fun for
Thrilled to have my Customer Service Tips featured in RetailCustomerExperience.com. For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time slack off on service. In fact, in today’s market, there is a direct correlation between service and sales. As one research report notes,