Recently, the CEO of an organization asked me “How do we turn our team members into passionate advocates for the cultures we’re trying to build?” Great question! When you’ve got staff members that are raving fans of your company, it will naturally follow that they’ll help you turn your customers into passionate advocates as well! Whenever
Donna’s Monthly Update: December 2018
Note: This is originally published in our newsletter “The Red Carpet Way.” If you would like to receive our newsletter, fill out the box to the right of most pages on this website and receive our free report to boot! “The most important thing you can do in your business at this stage is…THINK.” I’m
13 Employee Appreciation Ideas to Surprise and Delight!
In the spirit of Thanksgiving, we thought we would share 13 employee appreciation ideas to surprise and delight your staff and help you to cultivate an attitude of gratitude! 13 Employee Appreciation Ideas 1. Foster an environment of praise At Red Carpet Learning Systems we are constantly giving each other praise, positive feedback, and kudos.
Employee Retention Lessons from Leading Age
Employee retention is an issue that concerns us all! We hear it from all of our customers, whether you work in senior living, healthcare, banking, entertainment, hospitality or some other field. It seems we all have challenges finding and keeping good team members and, as generations change, figuring out what those team members actually want.
Donna’s Monthly Update: November 2018
Note: This is originally published in our newsletter “The Red Carpet Way.” If you would like to receive our newsletter, fill out the box to the right of most pages on this website and receive our free report to boot! Dear Friends, There is nothing more exciting for us when one of our customers succeeds!!
The Two Words That Strike Fear Into Your Participants Hearts!
What are the two words that strike fear into the heart of your participants? You know it! ROLE PLAY! Public speaking tends to be in the top ten of what people fear the most and it’s usually more feared than dying. What happens when most participants hear those dreadful words? Their cortisol will rise and
Style of Service and Flexibility – What you can learn about customer service from the food and beverage industry.
We have many subscribers who offer food service, in some part of their business. That’s why we thought it would be a great idea to interview David Mendes, our Maestro of Imagination and Organization – and resident food service specialist. David and Donna worked with a country club in Kentucky to take their dining room
Donna at the LeadingAge Convention
Donna presented and attended the LeadingAge Convention this week, held in Philadelphia, PA! Thank you to everyone who came to hear her speak and to those who stopped her in the halls for hugs and hellos! She learned so much that applies to ALL who want to engage their teams to deliver a better experience
Using YOUR Strengths to be a Great Leader
Did you know that anyone can be a great leader? We are often told that to be a great leader one must have specific qualities – and if you don’t have those qualities, well then, you’ll be a so-so leader at best. I’m here to tell you that this simply isn’t true. Every single person has
Are you anybody? Assume that everyone is your best customer!
What not-so-recognizable actor at a movie premiere or member of a celebrity’s entourage hasn’t heard those dreaded words: “Are you anybody?” Ethan, an assistant to a very famous, Academy Award-winning movie star (who asked to remain anonymous) told me about the experiences he has had with some of the personnel in the shops on Rodeo
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