Note: This is originally published in our newsletter “The Red Carpet Way.” If you would like to receive our newsletter, fill out the box to the right of most pages on this website and receive our free report to boot! Happy New Year! New Year’s Day happens to be one of my favorite holidays. For
A Red-Carpet Wreath!
Recently, Sanstone Health called upon us requesting that we participate in a silent auction, the proceeds of which would benefit the Council for Aging. Their idea to raise money was so creative: those participating would make a holiday wreath, which would then be auctioned off. Of course, we said yes, and sent our very own
Passionate Advocates: Turn your Team into Raving Fans!
Recently, the CEO of an organization asked me “How do we turn our team members into passionate advocates for the cultures we’re trying to build?” Great question! When you’ve got staff members that are raving fans of your company, it will naturally follow that they’ll help you turn your customers into passionate advocates as well! Whenever
Donna’s Monthly Update: December 2018
Note: This is originally published in our newsletter “The Red Carpet Way.” If you would like to receive our newsletter, fill out the box to the right of most pages on this website and receive our free report to boot! “The most important thing you can do in your business at this stage is…THINK.” I’m
13 Employee Appreciation Ideas to Surprise and Delight!
In the spirit of Thanksgiving, we thought we would share 13 employee appreciation ideas to surprise and delight your staff and help you to cultivate an attitude of gratitude! 13 Employee Appreciation Ideas 1. Foster an environment of praise At Red Carpet Learning Systems we are constantly giving each other praise, positive feedback, and kudos.
Employee Retention Lessons from Leading Age
Employee retention is an issue that concerns us all! We hear it from all of our customers, whether you work in senior living, healthcare, banking, entertainment, hospitality or some other field. It seems we all have challenges finding and keeping good team members and, as generations change, figuring out what those team members actually want.
Donna’s Monthly Update: November 2018
Note: This is originally published in our newsletter “The Red Carpet Way.” If you would like to receive our newsletter, fill out the box to the right of most pages on this website and receive our free report to boot! Dear Friends, There is nothing more exciting for us when one of our customers succeeds!!
The Two Words That Strike Fear Into Your Participants Hearts!
What are the two words that strike fear into the heart of your participants? You know it! ROLE PLAY! Public speaking tends to be in the top ten of what people fear the most and it’s usually more feared than dying. What happens when most participants hear those dreadful words? Their cortisol will rise and
Style of Service and Flexibility – What you can learn about customer service from the food and beverage industry.
We have many subscribers who offer food service, in some part of their business. That’s why we thought it would be a great idea to interview David Mendes, our Maestro of Imagination and Organization – and resident food service specialist. David and Donna worked with a country club in Kentucky to take their dining room
Donna at the LeadingAge Convention
Donna presented and attended the LeadingAge Convention this week, held in Philadelphia, PA! Thank you to everyone who came to hear her speak and to those who stopped her in the halls for hugs and hellos! She learned so much that applies to ALL who want to engage their teams to deliver a better experience
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