Sometimes after a storm, people will say there was no warning. There was no warning, but nobody was listening. ~ Jeff Last, Meteorologist This may be true in the weather, but also in leadership. Organizational leaders who refuse to proactively listen to their team members, risk becoming blind sighted by the storm. Employee disengagement, turnover, customer complaints,
Shorten Your Sales Cycle with Service Excellence
There is a definite link between Service and Sales, and when you roll out the red carpet for your prospects, you can stand out from the competition and shorten your sales cycle. So many of our customers give tours to their prospective customers including those in senior living, schools, country clubs, hotels, fitness clubs, and
2019 Red Carpet Culture Conference & More!
All we can say is WOW!! We are still reeling from last week. It was our first annual Red-Carpet Leadership & Culture Conference AND our third Asheville Train-the-Trainer program. Amazing people from a variety of fields (schools, senior living, call centers, dental consulting, fitness chains, and more!) arrived from coast-to-coast AND South Africa to attend.
Is Your Customer Service WOW-Worthy?
If you’ve heard me speak or read 501 Ways to Roll Out the Red Carpet for Your Customers, you know I’m a big fan of Ruby Receptionists and their culture. They deliver an exceptional experience related to their process, their extreme warmth, and hospitality, and top it off with unexpected surprise and delights! From regular
Good Old Fashioned Customer Service
Remember good old fashioned customer service? I had the chance to revisit this idea recently when I keynoted the Four Seasons Women’s Conference put on by the Bluefield, West Virginia Chamber of Commerce. The theme was Remember When and boy, oh, boy did they have fun with it. Everywhere you looked there were women in
5 Ways to be a Better Customer
Customer service goes both ways, and sometimes it is our own behavior that determines whether or not we receive red carpet customer service. Want to be treated like an A-list customer? Then act like the star you are but leave any diva tendencies at home! Here are 5 Ways to be a Better Customer Hang
5 Things We Can Learn from the Oscars 2019
If you’ve ever met me, you probably know I love the Oscars. When you love something, it’s even better when you can share it with others. That’s why I host an online Academy Awards party and share it with a few other die-hards. My friends and I got to talking the next day and we
Compiled Tips of the Week
We’ve been doing our ‘Tip of the Week’ feature for a few months now, and we thought it would be helpful to compile our tips into one post. So if you missed a tip, no fear! We’ve got all the goodness for you in one place. Keep the Gratitude Going! During the week of Thanksgiving,
And the Award Goes to…
It’s Oscars week and all this talk of awards has us thinking about the concept of giving trophies and recognition. So often, when we think of the Oscars, or indeed any big award, we think of the main categories: Best Picture Best Director Best Actor/Actress in a leading role But the truth is, when you
Did you know that there are 3 ways you can work with Red Carpet Learning Systems?
If you put our proven process to work in your organization, you can expect the following results: Higher Employee Engagement Lower Employee Turnover Higher Customer Satisfaction Rave Reviews and Repeat Business Shorter Sales Cycles Increased Referrals We help you create cultures of service excellence where people love to work and customers rave, return, and refer
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