It’s Oscars week and all this talk of awards has us thinking about the concept of giving trophies and recognition. So often, when we think of the Oscars, or indeed any big award, we think of the main categories: Best Picture Best Director Best Actor/Actress in a leading role But the truth is, when you
If you put our proven process to work in your organization, you can expect the following results: Higher Employee Engagement Lower Employee Turnover Higher Customer Satisfaction Rave Reviews and Repeat Business Shorter Sales Cycles Increased Referrals We help you create cultures of service excellence where people love to work and customers rave, return, and refer
The Oscars are an official holiday at Red Carpet Learning Systems! We are unabashed fans of the silver screen and are always excited when the biggest night of the year for film rolls around. We tune in to cheer on our favorite movies, actors, and actresses – and to look at all the glamorous fashion!
It’s #WeLoveOurCustomersWeek at Red Carpet Learning Systems! This slideshow showcases just a few of the people and organizations we help to create customer service success stories!
It’s Valentine’s week, and all this talk of love has got us thinking about unique ways you can show customers that you care about them. 1. Thoughtful Attention to Detail Sometimes showing you care is as simple as paying attention to the details. While at Trader Joe’s, our founder, Donna Cutting, was impressed that the
It’s no secret that we love Asheville! If you’re coming to our April conference, or if you’ve ever considered visiting this part of the world, this article is for you. Though it seems impossible, we’ve narrowed down our list of 1,000 things, to 5 things we love about Asheville! Farm to Table Dining and Craft
In a workplace, teams become silos when they isolate themselves from other departments, refuse to share information, and won’t work together toward a common goal. So what’s a leader to do? Here are 3 Tips to Overcome Workplace Silo Syndrome! Create Intentional Events to Help Cross-Functional Teams Get to Know Each Other One of the
When it comes to Red Carpet Service, we naturally want to make people feel welcome, seen, and heard. Basically, we want to be 100% present with our customers. This means taking the time to listen and genuinely engage with the person who is in front of us, on the phone, or even on the internet.
Rolling out an effort to improve employee engagement and customer experience? It’s not a one-and-done training program. Training is one piece of the puzzle. Another piece relates to how leadership communicates service expectations and keeps the customer service training alive for the team. Here are 5 best practices we share with our customers for keeping
Just before we all went on holiday break, Team Red Carpet had a full-day virtual meeting to decide on our goals for the coming year! The agenda began with, as always, a positive focus. In this case, we reviewed all of our accomplishments in the past year. As I prepared for the meeting, I gave