Surprise and Delight is a term used for adding the WOW Factor to your customer’s experience. When we talk about this in training, many people go immediately to gifting and gifts are a great way to surprise and delight your customers. However, it doesn’t always take money to make someone’s day! This story, shared with
In the last edition of my training tips we talked about the importance of setting up an activity. This time let’s go over the finer points of how to effectively execute an activity debrief. A debrief is a way of questioning participants to help them connect the dots between lessons and activities. There are a few
A red carpet reality is that your customer service is only as good as your least engaged employee. As a leader, you want to set the stage for high engagement on your new hire’s first day at work!! A 2009 study done by the Aberdeen group of senior executives and HR managers showed that from
Hi everyone! It’s Chris, Director of Training for Red-Carpet Learning Systems. Here are your March tips to help you with your customer service skills training. Your participants are in your training to learn new concepts, skills and behaviors so being able to effectively set up an activity, skill practice, reel play (role play) or discussion is
If you’ve read my book, 501 Ways to Roll Out the Red Carpet for Your Customers, then you know about Talent Plus and their great company culture. Talent Plus, Inc. is a consulting firm based in Lincoln, Nebraska, and with an office in Singapore, that works with leaders in a variety of brands to help them select
This year I have challenged you to read 12 Business Books with me in 2017. The first of the series is a book I re-read and will probably re-read again. My first of the Business Books Challenge: Switch: How To Change Things When Change Is Hard by Chip Heath and Dan Heath Switch is hands
When you’ve got an important prospect or another VIP coming to your company/organization to take a tour or experience your services, you want to make a great first impression. It’s worth taking a little time to plan, prepare and get ready to provide a red carpet guest experience. So without further ado, I offer you…. 10
If you know me (Donna) at all, you know that the Oscars are a holy day in my household. I love everything about performing arts – theatre, film, etc. – and I’ve been practicing my Oscars acceptance speech since I was old enough to watch the show. So, when our team found out that our
When was the last time you told your co-worker they were doing a good job? Often when we think about employee appreciation, we talk about it in terms of manager to direct report. However, peer-to-peer recognition can also help people stay motivated and focused on common goals. The good news is…. Peer-to-Peer recognition isn’t difficult.
Customer Service Tips and More. Hey everyone, want more customer service tips? Then let’s connect! At Red-Carpet Learning Systems, Inc. we are all over social media and have dedicated ourselves to consistently posting on our channels. We’d love for you to join us there. Here’s what you can expect from each of our channels. FACEBOOK: On
