What customer service books are on your reading (or re-reading) list? Whether it’s an listening to an audio-book, getting out your trusty kindle, or (my preferred way) curling up with an actual hard or soft-cover book, there is nothing like reading to give you ideas, boost your creativity, increase your knowledge and regenerate your enthusiasm
Meet the Team at RedCarpetLearning.com – Brandi Hand
For our recent Team Retreat we shared an informal Q&A session that both informative and entertaining! So much so in fact that we decided to share them with everybody! We’ll feature a different team member each week with a SAMPLE of one or two of the questions we posed. Last week we featured our Director
Kindness at Work: Are You Noticing the Good?
The other day, my husband and I noticed kindness at work. Jim and I like to take little mini-vacations with our dogs, Moxie and Tonks. Typically, we find a little log cabin somewhere and hole up for 3 or 4 days, unplugged, reading, resting, hiking, exploring nearby towns and enjoying each other’s company. This past
Customer Service Training for Employees
Why roll out customer service training for employees? Well, there are several reasons. The first is that in today’s marketplace, customer service is king when it comes to earning and retaining loyal customers. While you may believe that giving good customer service is just common sense, the truth is your team can’t deliver on your
Customer Service Tip: Happier Than 10 Seconds Ago
A quick and easy Customer Service Tip is to focus on making each person you serve happier than they were 10 seconds ago. This concept came up in a training course I led in Michigan a couple of years ago. During the training, each participant generated their own customer service tip and one of them
Personalized Service: The Path to Customer Loyalty
Giving good customer service is important, but if you want to go beyond transactions and build loyal customers you’ll take the extra step and provide personalized service. To give personalized service means to actually build a relationship with the person who has become your customer. You must dedicate yourself to get to know them, listen to
Employee Appreciation: A Thanksgiving Challenge
Whenever I ask an audience “what do you do for employee appreciation?” the first things I often hear relate to Pins, Pizza, Plaques and Parking Spaces. Awesome! Formal recognition and employee appreciation parties are a great start. However, your recognition becomes more meaningful when it’s specific and personalized. Your team members each want to know
Meet the Cast of RedCarpetLearning.com – Beth Johnson!
For our recent Team Retreat we shared an informal Q&A session that both informative and entertaining! So much so in fact that we decided to share them with everybody! We’ll feature a different team member each week with a SAMPLE of one or two of the questions we posed. Last week we featured our Countess
Showing Gratitude: 3 (almost) Free & Easy Ways to WOW Your Customers With Gratitude
I recently purchased an Echo from Amazon and I love it. Alexa is like my own personal Genie in a Bottle/speaker – ask and you shall receive! So if I ask “Alexa” to play music, update me on the news, give me the weather report, or to set a timer, she does it magically (I
Your Customer Service Consultants Weigh In on the Why
When we get hired as customer service consultants, it’s typically because organizational leaders want to take the experience they provide up to the next great level. We don’t often get hired by people who give bad service, rather it’s people who get the importance of giving red carpet customer service and want to do so more consistently. We’ve
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