When it comes to Red Carpet Service, we naturally want to make people feel welcome, seen, and heard. Basically, we want to be 100% present with our customers. This means taking the time to listen and genuinely engage with the person who is in front of us, on the phone, or even on the internet.
5 Best Practices for Keeping Your Culture Alive
Rolling out an effort to improve employee engagement and customer experience? It’s not a one-and-done training program. Training is one piece of the puzzle. Another piece relates to how leadership communicates service expectations and keeps the customer service training alive for the team. Here are 5 best practices we share with our customers for keeping
Celebrate Success: What’s In Your Gratitude Movie?
Just before we all went on holiday break, Team Red Carpet had a full-day virtual meeting to decide on our goals for the coming year! The agenda began with, as always, a positive focus. In this case, we reviewed all of our accomplishments in the past year. As I prepared for the meeting, I gave
Donna’s Monthly Update: January 2019
Note: This is originally published in our newsletter “The Red Carpet Way.” If you would like to receive our newsletter, fill out the box to the right of most pages on this website and receive our free report to boot! Happy New Year! New Year’s Day happens to be one of my favorite holidays. For
A Red-Carpet Wreath!
Recently, Sanstone Health called upon us requesting that we participate in a silent auction, the proceeds of which would benefit the Council for Aging. Their idea to raise money was so creative: those participating would make a holiday wreath, which would then be auctioned off. Of course, we said yes, and sent our very own
Passionate Advocates: Turn your Team into Raving Fans!
Recently, the CEO of an organization asked me “How do we turn our team members into passionate advocates for the cultures we’re trying to build?” Great question! When you’ve got staff members that are raving fans of your company, it will naturally follow that they’ll help you turn your customers into passionate advocates as well! Whenever
Donna’s Monthly Update: December 2018
Note: This is originally published in our newsletter “The Red Carpet Way.” If you would like to receive our newsletter, fill out the box to the right of most pages on this website and receive our free report to boot! “The most important thing you can do in your business at this stage is…THINK.” I’m
13 Employee Appreciation Ideas to Surprise and Delight!
In the spirit of Thanksgiving, we thought we would share 13 employee appreciation ideas to surprise and delight your staff and help you to cultivate an attitude of gratitude! 13 Employee Appreciation Ideas 1. Foster an environment of praise At Red Carpet Learning Systems we are constantly giving each other praise, positive feedback, and kudos.
Employee Retention Lessons from Leading Age
Employee retention is an issue that concerns us all! We hear it from all of our customers, whether you work in senior living, healthcare, banking, entertainment, hospitality or some other field. It seems we all have challenges finding and keeping good team members and, as generations change, figuring out what those team members actually want.
Donna’s Monthly Update: November 2018
Note: This is originally published in our newsletter “The Red Carpet Way.” If you would like to receive our newsletter, fill out the box to the right of most pages on this website and receive our free report to boot! Dear Friends, There is nothing more exciting for us when one of our customers succeeds!!
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