While customer service complaints may be a sensitive issue, you could also see them as a gift. How do you know what your customers don’t like if they never complain? As Bill Gates said, “your most unhappy customers are your greatest source of learning.” The question is what are you learning from those customer service complaints and,
Customer Service Improvement: 6 Steps to Take In 2018
If customer service improvement is a goal in your company for the new year, you might wonder where to start. Should we provide our staff with customer service training? Does it start at the top or come from the bottom up? Must we adjust the way we hire people? What about employee orientation? Should we
Customer Service Actions for 2018
Full disclosure: I wrote this article about customer service actions to take in the new year in 2015 and posted it on LinkedIn. However, it was so well received that I share it somewhere every year! Twelve Months of Customer Service Actions for 2018! If you’re like me, you spend a lot of time during the
WOW Customer Service: 3 Kindness Strategies
Should “kindness” be a business strategy? At Red Carpet Learning, we say Yes! And we have no doubt that kindness creates a WOW customer experience! Think about the last time that someone was genuinely kind to you. How did that make you feel? A bit brighter, improved your mood, made you want to be kind
Meet the Team at RedCarpetLearning.com – David Mendes
For our recent Team Retreat we shared an informal Q&A session that both informative and entertaining! So much so in fact that we decided to share them with everybody! We’ll feature a different team member each week with a SAMPLE of one or two of the questions we posed. Enjoy …and feel free to repurpose
Negative Reviews: What To Do
Thanks to the internet, online review sites and social media, your customers have louder voices than ever before and, if you haven’t already, sooner or later you’re going to get some negative reviews. It’s never easy to read the harsh words of an unhappy customer online, especially if they haven’t given you a chance to
Above and Beyond Customer Service Story
This above and beyond customer service story was originally published in The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service. Jackie Anderson shares the story of the above and beyond customer service she received at her local Publix Super Market. “It was Christmastime in 1999 in Florida, and I had several family members visiting
Irate Customer? What to do.
“How many of you have faced an irate customer,” I ask my audiences. Every single hand goes up! “How many of you think your team members have faced the wrath of an irate customer?” Once again, every hand goes up. It’s inevitable. When you are in the service business, eventually you will have an unhappy
Customer Service During the Holidays
When it comes to customer service during the holidays, it’s the perfect time of year to add a little surprise and delight! It doesn’t have to take a lot to add a little seasonal sizzle. The other day I was doing a little holiday shopping in Biltmore Park, an outdoor center filled with stores, eateries
Meet the Team at RedCarpetLearning.com – Donna Cutting, CSP
For our recent Team Retreat we shared an informal Q&A session that both informative and entertaining! So much so in fact that we decided to share them with everybody! We’ll feature a different team member each week with a SAMPLE of one or two of the questions we posed. Enjoy …and feel free to repurpose
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