This year I have challenged you to read 12 Business Books with me in 2017. The first of the series is a book I re-read and will probably re-read again. My first of the Business Books Challenge: Switch: How To Change Things When Change Is Hard by Chip Heath and Dan Heath Switch is hands
When you’ve got an important prospect or another VIP coming to your company/organization to take a tour or experience your services, you want to make a great first impression. It’s worth taking a little time to plan, prepare and get ready to provide a red carpet guest experience. So without further ado, I offer you…. 10
If you know me (Donna) at all, you know that the Oscars are a holy day in my household. I love everything about performing arts – theatre, film, etc. – and I’ve been practicing my Oscars acceptance speech since I was old enough to watch the show. So, when our team found out that our
When was the last time you told your co-worker they were doing a good job? Often when we think about employee appreciation, we talk about it in terms of manager to direct report. However, peer-to-peer recognition can also help people stay motivated and focused on common goals. The good news is…. Peer-to-Peer recognition isn’t difficult.
Customer Service Tips and More. Hey everyone, want more customer service tips? Then let’s connect! At Red-Carpet Learning Systems, Inc. we are all over social media and have dedicated ourselves to consistently posting on our channels. We’d love for you to join us there. Here’s what you can expect from each of our channels. FACEBOOK: On
In my last post about internal customer service the focus was on managers. In this post we’ll focus on delivering better customer service, co-worker to co-worker. The best workplaces are filled with people who support each other towards the achievement of common goals. “If you’re not serving the customer, your job is to serve someone
When it comes to employee training, how you set the stage can make it or break it! In the last post we talked about the importance of pre-session preparation and discussed tips on how setting up early can offset some possible glitches: Click this link for an in-depth look at how and why this is important.
We are planning to host some events in Asheville, North Carolina, beginning with our Red Carpet Customer Service Train-the-Trainer program this April! So, I thought it might be a great idea to introduce you to our neck of the woods. Red-Carpet Learning Systems, Inc. is based out of Asheville, which is a vibrant, creative city
We all know it’s important to roll out the red carpet for our customers, but what about our employees and co-workers? Delivering great internal customer service is critical if you want to ensure the long term success of your efforts to improve the client experience. Remember… Your customer service is only as good as your