Are you a pet-friendly company? This weekend my husband and I embarked on one of our favorite annual activities which is to visit the apple orchards in Hendersonville, North Carolina each October. We pile our dogs, Moxie and Tonks, into the car, and take the beautiful drive on 74 through mountain passes and by babbling
There’s Freedom In Letting Go
Image by S. Herman and F. Richter I’ve been thinking a lot about the freedom in letting go. Of things. Of attitudes. Even, in some cases, of people. If you’ve been reading the Red Carpet Way, you may know that my husband and I are planning to take Red-Carpet Learning Systems, Inc. on the road
Our Red-Carpet Customer Service Train-the-Trainer September, 2019 Event
Congratulations to our new class of Red-Carpet Customer Service Train-the-Trainer Ambassadors. What a group we had! These fantastic ambassadors of #theRedCarpetWay are excited and ready to go back to their companies and roll out the Treat Your Customers Like STARS program for the rest of their team. We spent 3-full days together and by the
Someday Starts Today
SOMEDAY begins TODAY! (Thanks to Sam Horn for her inspiring book Someday is NOT a Day of the Week.) Jim and I love a good road trip. We married in November of 1997 and our honeymoon was a 3-week drive from Florida to the Southwest. We ate beignets in New Orleans, steak in Texas, tacos in Arizona,
What’s Your Story Worth Celebrating?
As a professional speaker and author who focuses on, among other topics, customer service, you can imagine I get my share of stories. People LOVE to tell me about the BAD customer service they’ve received. In fact, when we (my team and I) train on the topic, we have an exercise that gets people sharing
Start Spreading the News: 7 Strategies for Workplace Communication
The other day I was chatting with two of our DIY-with-help customers. We’re excited to report that they’ve already taken action and gotten some great results even though they’re only 4 months in and haven’t even rolled out the training yet! The first step in our process is what we call DISCOVERY, and by going
Add the WOW to Your Work!
WOW! Recently I spoke for the National Concierge Association. Talk about pressure! What could I possibly share that concierge’s don’t already know about delivering amazing guest/customer experiences? Before I got on the plane, I even Googled “what do concierge’s need to know about customer service,” and all I could find were articles on “what concierges
20 Lessons from 20 Years in Business (Part One)
Every year my Linkedin connections remind me that it’s my “work anniversary.” I’m delightfully inundated with messages and comments congratulating me and it’s fun. This year is a little different though because I realized it’s my 20th year as an entrepreneur. Twenty years ago in July of 1999, I left my wonderful job as a
Innovative Ideas in Customer Service from the Netherlands
Last week our Countess of Curriculum posted an article to our Facebook Page and it has received more shares and likes than anything in a long time! So, I had to also share it here to the blog. What an innovative idea by a supermarket in the Netherlands. Knowing that loneliness is prevalent among seniors
Customer Service Tips Compiled
Each week, in our newsletter, we offer quick tips to help you enhance your customer’s experience. (Sometimes that means your internal customers as well!) Every once in a while we’ll compile the tips here on the blog in case you missed any of them. You can view the first compilation by clicking here, and enjoy
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