For the week leading up to #Oscars2018, the Red Carpet Team had a little fun with Celebrity Lookalike posts! We’ve got some true celebrity doppelgängers in our cast of characters. What do you thin? For instance…. David Mendes is our Maestro of Imagination and Organization. Not only does he resemble Charlie Chaplin, but as an
What if you could delight customers by giving them the star treatment? Every February or March I settle in to watch the Academy Awards! The people at the Academy spend weeks in preparation, rolling out the carpet, putting up the velvet ropes and hanging drapes to cover the storefronts that typically line the grand staircase.
By Chris Perillo I often think about what companies can do to give above and beyond customer service to their clients and customers, and I was recently delighted to experience it for myself – with my grandson! This year (and in the years following) we have decided that in lieu of presents we will gift
Love is in the air this month and it’s a great time to think about how you can better love your customers! On Valentine’s day, we shower our special someone with flowers and chocolate and poetry. I even knew a woman who’s husband sent a barbershop quartet each year to serenade her at work. Color
It’s said that it takes only 7 seconds for someone to form an opinion of you, and that once formed, it’s really hard to change those snap judgements. If that’s true, those customer service first impressions had better be pretty great if you want to turn your prospects into customers and your customers into raving
In the video and blog below, I provide 5 Steps to Creating a Strong Culture when you’re working with Virtual Teams. Virtual teams are a reality in today’s workplace. You may have people who work from home, in remote offices, or out in the field. Team and culture building can be challenging in those situations!
While customer service complaints may be a sensitive issue, you could also see them as a gift. How do you know what your customers don’t like if they never complain? As Bill Gates said, “your most unhappy customers are your greatest source of learning.” The question is what are you learning from those customer service complaints and,
If customer service improvement is a goal in your company for the new year, you might wonder where to start. Should we provide our staff with customer service training? Does it start at the top or come from the bottom up? Must we adjust the way we hire people? What about employee orientation? Should we
Full disclosure: I wrote this article about customer service actions to take in the new year in 2015 and posted it on LinkedIn. However, it was so well received that I share it somewhere every year! Twelve Months of Customer Service Actions for 2018! If you’re like me, you spend a lot of time during the
Should “kindness” be a business strategy? At Red Carpet Learning, we say Yes! And we have no doubt that kindness creates a WOW customer experience! Think about the last time that someone was genuinely kind to you. How did that make you feel? A bit brighter, improved your mood, made you want to be kind