There’s a lot of talk in the business world about listening to customers. Setting goals? Listen to your customers. Developing a product? Listen to your customers. Want to create a more focused mission statement? Listen to your customers! But what about listening on a smaller day-to-day level? Actually taking the time to listen to the
Labor Day Hikes in Asheville!
We have a new post about how taking a break can improve employee engagement and customer satisfaction and we thought we’d share how Donna Cutting, our wonderful CEO, spent her time over Labor Day weekend. The Asheville locals on our team are always encouraging friends and business associates to travel to Asheville. Once you see
Take a Break and Improve Employee Engagement and Customer Satisfaction
Labor Day – ahhhhh! The last gasp of summer before we ready ourselves for falling leaves and chillier temperatures. It’s a day of rest in honor of all of us working folks. And, when you take a moment to think about it, Labor Day is such a lovely concept. It recognizes that we all need
Donna’s Monthly Update – September, 2018
Note: This is originally published in our newsletter “The Red Carpet Way.” If you would like to receive our newsletter, fill out the box to the right of most pages on this website and receive our free report to boot! Dear Friends, So, what do you think? If you’ve been reading The Red Carpet Way
Appreciate Your Customers: Start Inside to Grow Outside
What are you doing right now to appreciate your customers? This was the topic of a board meeting I attended the other day. The not-for-profit I do some volunteer work with has strategic goal to grow to a certain point within the next three years. We met to discuss a plan for making that happen,
Why Intent Matters in Customer Service
My neighbor’s little boy has a hilarious habit of doing silly things on video or in photos and then proclaiming, “I did it for the lolz!” I’ve thought of him many times over the past week when I’ve been on Twitter and read tweets that say things like: Give good customer service so that you’ll
Customer Experience Summit 2018
The Red Carpet Team is together again! Our team is spread across the USA, and it is always a pleasure to get together in one place. We gathered in Asheville for our Customer Experience Summit – and found a little time to have some fun together as well. We’ve got great plans on how we can
My Favorite Ice-Breakers!
A great ice-breaker will help your participants feel special, important and significant, and that is exactly how we want them to feel. Ice-breakers are also a powerful way to help people to quickly get to know each other and to set the stage for a positive learning environment. Here are a few of my favorite
How to get your Temporary Staff Members to Care about Customer Service
What do you do when your staff members just don’t care about customer service? We’ve been working with a few country clubs lately, and this question has come up multiple times. These country clubs hire a lot of temporary employees who work for a summer, the holidays, etc. They want to inspire all of their staff to
Compassionate Customer Service at a Pilot Travel Center
I recently went on a quick road trip to Charleston, SC to visit a friend who I hadn’t seen in 8 years. The drive was quick on the way down because I was so excited to see my friend, and also to visit the Gibbes Museum (I’m an art museum geek). The drive on the
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