You’re going to love this!! The other day, I was on a Zoom call with one of my customers. I’m about to work on a virtual culture design project with them, and we were doing “Discovery.” Basically, I was interviewing her to get her perspective on the culture she wants to create at her organization.
Is it Time to Re-Imagine some of your team or customer experiences? We can work together virtually on almost anything related to your culture and customer service. For instance, right now I’m working with two companies to improve their orientation and onboarding for new employees. In fact, doing it virtually saves you money! So, reach
The most damaging phrase in the language is “we’ve always done it that way!” Rear Admiral Grace Murray Hopper There’s no danger of saying that in the middle of a pandemic now, is there? Frankly, if there’s one positive outcome from the year of Covid-19, it’s all of the creativity and innovation that have come
If you follow my writing, my speaking both live and virtual, you may have noticed that I rarely take a stand on issues of the day. It’s not that I don’t have opinions, but it’s because I’m aware that I work with and stand in front of people of all faiths, political ideologies, and backgrounds.
Working from home? Perhaps you’ve always imagined what it would be like, and now you have the opportunity. Maybe it’s everything you’ve always hoped it would be! More than likely, though, you’re finding that it comes with challenges. While my office is now outside the home, I’ve had a home office for 20 years
Congratulations to Jodi Irvin, Melissa Hadley and the team at Homewood Retirement Centers for a very successful kick-off of the Red Carpet Treat Your Customers Like STARS training program! Jodi and Melissa attended our 2019 Red Carpet Culture Conference AND the Train-the-Trainer program, and are participants in our Do-It-Yourself-With-Help Beta Test. They’ve been working
What a lovely surprise to see Adam Toporek’s recent review of Donna’s book, 501 Ways to Roll Out the Red Carpet for Your Customers. Adam is the author of another wonderful book, Be Your Customers Hero! Watch Adam’s Review here!
The Employee Onboarding Experience you provide your new hires sets the stage for their success – or lack of success – in your organization. The way you bring on new people impacts employee retention, engagement, and ultimately, your customer experience. Let’s start with a definition. The Employee Onboarding Experience is the process through which a
Several years ago, I got into a car accident. I came out physically unscathed but, unfortunately, the other driver was injured. (She’s okay now) When I called my insurance company, I was very emotional and extremely concerned about the other driver. I wanted to tell my story and ask questions to make sure the other
According to the 2019 Retention Report of the Work Institute, 3 out of 4 employees who left their jobs COULD have been retained by their employers. According to this report, the #1 reason employees left their jobs was for career development. This is something I’ve long suspected. If we offer people the chance to grow