What do you do when your staff members just don’t care about customer service? We’ve been working with a few country clubs lately, and this question has come up multiple times. These country clubs hire a lot of temporary employees who work for a summer, the holidays, etc. They want to inspire all of their staff to
Compassionate Customer Service at a Pilot Travel Center
I recently went on a quick road trip to Charleston, SC to visit a friend who I hadn’t seen in 8 years. The drive was quick on the way down because I was so excited to see my friend, and also to visit the Gibbes Museum (I’m an art museum geek). The drive on the
Above and Beyond Customer Service Experiences
By Chris Perillo I often think about what companies can do to give above and beyond customer service to their clients and customers, and I was recently delighted to experience it for myself – with my grandson! This year (and in the years following) we have decided that in lieu of presents we will gift
The Red-Carpet Service Hall of Fame
These are companies and individuals highlighted in Donna Cutting’s book The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service for serving ordinary people in a way consistent with Star Treatment! Tabitha Health Care Services This non-for-profit organization, based in Nebraska, offers a continuum of care for elders from home care to assisted living and
Our Asheville, North Carolina Home
Red-Carpet Learning Systems is based out of beautiful Asheville, NC. Nestled in the middle of the Smokey Mountains and the Blue Ridge Mountains, Asheville is a little piece of heaven on earth where our Founder & President, Donna Cutting and her family happily make their home. Our Red-Carpet Retreats and Conferences will be held right
Celebrity Photos
Throughout her travels Donna occasionally attends celebrity events, or gets to meet and work with celebrities and other authors. Check back to this page often for a behind-the-scenes look at our brushes with greatness. The 86th Annual Academy Awards The 84th Annual Academy Awards Donna and her cousin Liam Gillen were selected to sit
Engage Your Team to Deliver Red-Carpet Customer Service
Enjoy this free webinar and Engage Your Team to Deliver Red-Carpet Customer Service! Webinar: Engage Your Team to Deliver Red-Carpet Customer Service from Donna Cutting on Vimeo.
The Red Carpet Way: A Place to Celebrate Customer Service Excellence
A few years ago, I began to notice our clients using a phrase when talking about our customer service training. They would debate the various solutions to a customer situation and ask themselves, “Well, what’s the red carpet way?” Then they had their answer. Or they’d email me and excitedly write, “We did it the
What is a CSP?
The Certified Speaking Professional designation, established in 1980, is the speaking profession’s international measure of speaking experience and skill. CSP is conferred by the National Speakers Association (NSA) and the International Federation for Professional Speakers (IFFPS) only on those accomplished speakers who have earned it by meeting strict criteria. The letters CSP following a speaker’s
12 Ways to Improve Your Internal Customer Service
At Red-Carpet Learning Systems, Inc. we are very excited about the possibilities and creating Red Carpet opportunities. We believe in creating an experience that turns satisfied customers into DELIGHTED customers and Delighted customers into Raving Fans! Our team has been deep in discussions and very soon we’ll be unveiling our new training packages to help
