Labor Day – ahhhhh! The last gasp of summer before we ready ourselves for falling leaves and chillier temperatures. It’s a day of rest in honor of all of us working folks. And, when you take a moment to think about it, Labor Day is such a lovely concept. It recognizes that we all need
Why Intent Matters in Customer Service
My neighbor’s little boy has a hilarious habit of doing silly things on video or in photos and then proclaiming, “I did it for the lolz!” I’ve thought of him many times over the past week when I’ve been on Twitter and read tweets that say things like: Give good customer service so that you’ll
Customer Experience Summit 2018
The Red Carpet Team is together again! Our team is spread across the USA, and it is always a pleasure to get together in one place. We gathered in Asheville for our Customer Experience Summit – and found a little time to have some fun together as well. We’ve got great plans on how we can
How to get your Temporary Staff Members to Care about Customer Service
What do you do when your staff members just don’t care about customer service? We’ve been working with a few country clubs lately, and this question has come up multiple times. These country clubs hire a lot of temporary employees who work for a summer, the holidays, etc. They want to inspire all of their staff to
Compassionate Customer Service at a Pilot Travel Center
I recently went on a quick road trip to Charleston, SC to visit a friend who I hadn’t seen in 8 years. The drive was quick on the way down because I was so excited to see my friend, and also to visit the Gibbes Museum (I’m an art museum geek). The drive on the
Above and Beyond Customer Service Experiences
By Chris Perillo I often think about what companies can do to give above and beyond customer service to their clients and customers, and I was recently delighted to experience it for myself – with my grandson! This year (and in the years following) we have decided that in lieu of presents we will gift
The Red-Carpet Service Hall of Fame
These are companies and individuals highlighted in Donna Cutting’s book The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service for serving ordinary people in a way consistent with Star Treatment! Tabitha Health Care Services This non-for-profit organization, based in Nebraska, offers a continuum of care for elders from home care to assisted living and
Our Asheville, North Carolina Home
Red-Carpet Learning Systems is based out of beautiful Asheville, NC. Nestled in the middle of the Smokey Mountains and the Blue Ridge Mountains, Asheville is a little piece of heaven on earth where our Founder & President, Donna Cutting and her family happily make their home. Our Red-Carpet Retreats and Conferences will be held right
Celebrity Photos
Throughout her travels Donna occasionally attends celebrity events, or gets to meet and work with celebrities and other authors. Check back to this page often for a behind-the-scenes look at our brushes with greatness. The 86th Annual Academy Awards The 84th Annual Academy Awards Donna and her cousin Liam Gillen were selected to sit
Engage Your Team to Deliver Red-Carpet Customer Service
Enjoy this free webinar and Engage Your Team to Deliver Red-Carpet Customer Service! Webinar: Engage Your Team to Deliver Red-Carpet Customer Service from Donna Cutting on Vimeo.
