In a workplace, teams become silos when they isolate themselves from other departments, refuse to share information, and won’t work together toward a common goal. So what’s a leader to do? Here are 3 Tips to Overcome Workplace Silo Syndrome! Create Intentional Events to Help Cross-Functional Teams Get to Know Each Other One of the
Graceful Extraction
When it comes to Red Carpet Service, we naturally want to make people feel welcome, seen, and heard. Basically, we want to be 100% present with our customers. This means taking the time to listen and genuinely engage with the person who is in front of us, on the phone, or even on the internet.
A Red-Carpet Wreath!
Recently, Sanstone Health called upon us requesting that we participate in a silent auction, the proceeds of which would benefit the Council for Aging. Their idea to raise money was so creative: those participating would make a holiday wreath, which would then be auctioned off. Of course, we said yes, and sent our very own
13 Employee Appreciation Ideas to Surprise and Delight!
In the spirit of Thanksgiving, we thought we would share 13 employee appreciation ideas to surprise and delight your staff and help you to cultivate an attitude of gratitude! 13 Employee Appreciation Ideas 1. Foster an environment of praise At Red Carpet Learning Systems we are constantly giving each other praise, positive feedback, and kudos.
Style of Service and Flexibility – What you can learn about customer service from the food and beverage industry.
We have many subscribers who offer food service, in some part of their business. That’s why we thought it would be a great idea to interview David Mendes, our Maestro of Imagination and Organization – and resident food service specialist. David and Donna worked with a country club in Kentucky to take their dining room
Donna at the LeadingAge Convention
Donna presented and attended the LeadingAge Convention this week, held in Philadelphia, PA! Thank you to everyone who came to hear her speak and to those who stopped her in the halls for hugs and hellos! She learned so much that applies to ALL who want to engage their teams to deliver a better experience
Using YOUR Strengths to be a Great Leader
Did you know that anyone can be a great leader? We are often told that to be a great leader one must have specific qualities – and if you don’t have those qualities, well then, you’ll be a so-so leader at best. I’m here to tell you that this simply isn’t true. Every single person has
Are you anybody? Assume that everyone is your best customer!
What not-so-recognizable actor at a movie premiere or member of a celebrity’s entourage hasn’t heard those dreaded words: “Are you anybody?” Ethan, an assistant to a very famous, Academy Award-winning movie star (who asked to remain anonymous) told me about the experiences he has had with some of the personnel in the shops on Rodeo
Wow Your Customers by Paying Attention
Like most people, I get my taxes done once a year – and every year I dread it! But, I don’t dread seeing my accountant. She is a lovely woman, who is great with numbers and makes my life a lot easier. She also wows me every. single. year. How? She pays attention. She remembers
Build Buzz with Social Media, Events, and Contributions
“Edith was really the original brander,” remarks Susan Claasen, a professional actress and the Artistic Director of the Invisible Theatre in Tucson, Arizona. She’s referring to the renowned costume designer, Edith Head, who provided costumes for 446 films and won eight Academy Awards. Susan should know. She spends much of her time bringing the icon
