It’s #WeLoveOurCustomersWeek at Red Carpet Learning Systems! This slideshow showcases just a few of the people and organizations we help to create customer service success stories!
It’s Valentine’s week, and all this talk of love has got us thinking about unique ways you can show customers that you care about them. 1. Thoughtful Attention to Detail Sometimes showing you care is as simple as paying attention to the details. While at Trader Joe’s, our founder, Donna Cutting, was impressed that the
It’s no secret that we love Asheville! If you’re coming to our April conference, or if you’ve ever considered visiting this part of the world, this article is for you. Though it seems impossible, we’ve narrowed down our list of 1,000 things, to 5 things we love about Asheville! Farm to Table Dining and Craft
In a workplace, teams become silos when they isolate themselves from other departments, refuse to share information, and won’t work together toward a common goal. So what’s a leader to do? Here are 3 Tips to Overcome Workplace Silo Syndrome! Create Intentional Events to Help Cross-Functional Teams Get to Know Each Other One of the
When it comes to Red Carpet Service, we naturally want to make people feel welcome, seen, and heard. Basically, we want to be 100% present with our customers. This means taking the time to listen and genuinely engage with the person who is in front of us, on the phone, or even on the internet.
Recently, Sanstone Health called upon us requesting that we participate in a silent auction, the proceeds of which would benefit the Council for Aging. Their idea to raise money was so creative: those participating would make a holiday wreath, which would then be auctioned off. Of course, we said yes, and sent our very own
In the spirit of Thanksgiving, we thought we would share 13 employee appreciation ideas to surprise and delight your staff and help you to cultivate an attitude of gratitude! 13 Employee Appreciation Ideas 1. Foster an environment of praise At Red Carpet Learning Systems we are constantly giving each other praise, positive feedback, and kudos.
We have many subscribers who offer food service, in some part of their business. That’s why we thought it would be a great idea to interview David Mendes, our Maestro of Imagination and Organization – and resident food service specialist. David and Donna worked with a country club in Kentucky to take their dining room
Donna presented and attended the LeadingAge Convention this week, held in Philadelphia, PA! Thank you to everyone who came to hear her speak and to those who stopped her in the halls for hugs and hellos! She learned so much that applies to ALL who want to engage their teams to deliver a better experience
Did you know that anyone can be a great leader? We are often told that to be a great leader one must have specific qualities – and if you don’t have those qualities, well then, you’ll be a so-so leader at best. I’m here to tell you that this simply isn’t true. Every single person has