For almost two decades, Donna has been inspiring audiences and leading teams to roll out the red carpet for their customers. She’s the author of two books, including 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression (Career Press, 2015), and The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service (Wiley, 2008). As the Founder and CEO of Red Carpet Learning Systems, Inc., Donna has built a team of experts who help clients increase employee engagement, improve internal communication, get better customer service scores, and earn sales through the customer experience. She’s an active member of the National Speakers Association, and a Certified Speaking Professional (CSP); a designation held by less than 10% of professional speakers worldwide. When not on stage, Donna can be found in her home of Asheville, NC with her husband Jim and their rescue dogs, Moxie and Tonks. She loves hiking, running, enjoying local cuisine, and supporting the local theatre in Western North Carolina. Click Here to read more about Donna.
Moxie and Tonks: Chief Morale Officers
Rescued from a puppy mill in Western North Carolina, Moxie and Tonks hang around the red carpet office keeping our morale up with their hilarious antics. Moxie is part Shih Tzu and part who-knows-what. She’s very energetic, a high jumper, and loves to be the center of attention. If there’s food around, Moxie is right there waiting for something to drop. Tonks is a Shih Tzu and slid into Donna’s lap after she and Jim had selected Moxie. You might say she insinuated herself into our heart and home. She loves cuddling and she “talks” to you when you rub her belly. While Moxie is underfoot watching our every move, Tonks hangs back comfortably on the couch until she sees something worth getting up for. They both love their new home, hikes in the woods, treats, and red carpets of course!
From the moment we began working with the team at Broadcast Media Group, we knew we found the customer-service oriented, experts we needed to develop our video projects. We work with them exclusively to develop our client training videos as well as our off-the-shelf products. Founded in 1996, they are the largest video production company in North Mississippi. They travel all over the country with Red Carpet Learning Systems, taking our projects from concept to completion including writing the script, casting, shooting and editing the video. Their work has been recognized by the American Advertising Federation; the Southeast Emmy Awards; the Telly Awards, the Aurora Awards; and the Mississippi Association of Broadcasters. They’re our go-to company because we know we can guarantee an amazing product and experience for our customers. Plus, Robbie, Margaret, Will, Jake, and the entire team are just…well…fun!
Status Forward was founded with the goal of bringing well-designed, flexible, brand identities, websites, and marketing products to businesses, organizations, and entrepreneurs. They are a 3 person design and development team with a specific set of skills that allow them to help clients leverage powerful web technologies and human-centric design to maximize reach with clarity and cohesion. With offices in Asheville and Durham, NC and clients nationwide, Laurel, Nick, and Jim take joy in exploring diverse project subject matter from Outdoor Adventures to the Red Carpet Experience.