Through keynote speaking, books, and training we help our clients gain the competitive advantage through customer service. We help you turn prospects into customers and customers into raving fans!
Customer service is about making that person in front of you feel important and special. Every interaction makes a difference.
You create BUZZ about your BUSINESS when you turn Mundane Moments into Movie Moments – Surprising encounters that delight and WOW your customers.
First, however, you’ve got to nail the customer service basics. Consistency is the Key. Your customers should have a positive experience at every Touch Point with every Team Member.
Casting the right people is more than half the battle.
Your customer service is only as good as your least engaged employee.
Leaders who Actively Listen to and Continually Communicate Appreciation for their Team Members get Better Results.
You also must set clear expectations and hold your team accountable.
First your team must clearly understand what your Company Values and Expectations are. Most don’t. That poster you put up and the video they watched once is not enough.
Help them remember the message by surprising them with FUN!!!