Is it Time to Re-Imagine some of your team or customer experiences?
We can work together virtually on almost anything related to your culture and customer service. For instance, right now I’m working with two companies to improve their orientation and onboarding for new employees. In fact, doing it virtually saves you money! So, reach out if you’d like to explore doing some work together in the following areas:
- New Hire Orientation & Onboarding
- Creating Red Carpet Virtual Visits
- Live/Online Customer Service Training for Your Team Members (for instance, I’m working with call center staff!)
- Development of Online Training Programs (related to company culture & customer service.)
- Virtual Motivational Keynote or Program for your Staff
- Use Your Imagination
Here’s what Alyssa Gibson, Director of Education for the American Association of Orthopaedic Executives had to say about some work I did for them:
For years, our members have been begging us for a multi-module Customer Service Course tailored specifically to their industry, orthopedic practice management. When we finally decided to take the plunge and begin work on this project, we knew we needed to find a speaker who was engaging, understood our industry, and skilled at course development. We knew it wouldn’t be an easy task.
Through a recommendation, we were connected with Donna. We were instantly impressed with her background and experience and made the decision to hire her to help us develop and deliver this on-demand certificate course. Right away, she began conducting interviews with our members and doing extensive research to understand the industry, even spending a day in one of our member’s orthopedic practices to see and feel their day-to-day experience. We’re an industry with many, many acronyms, and unique terminology and Donna took the time to learn all of these details and nuances so that by the time she was filming the course, you would guess that she had been in the orthopedic industry for years.
In just a matter of weeks, Donna scripted an 11-module course, complete with compelling PowerPoints, knowledge quizzes, and a Learner’s Guide that walks participants through activities to reinforce lessons learned. Because this course was designed for our members to share with their front desk customer service staff, Donna even developed an administrator’s guide with activities for them to do with their staff. The end result was an interactive on-demand course that focuses on active learning. It exceeded even our own high expectations for what this course could be!
I highly recommend Donna if you are looking to “wow” your members or customers with a truly unique and impactful learning experience.